I used a certain shuttle service and was charged almost 30% gratuity directly to my credit card. The only charge that was directly stated in an email to me was the actual fee ($51) for the shuttle service and "gratuities, toll, and parking" which were not directly stated. I called the company to see what the extra charge was and was told that it was for gratuity as there were no tolls or parking fees. Is it legal for a company to charge an undefined amount of gratuity and make you pay for it? Can I legally ask the company to take the gratuity charge off of my bill as I gave the driver a cash tip? I did not know at that time that the gratuity had already been charged to my credit card.
2007-01-31 13:08:10 · 1 answers · asked by JennyAnn 4 in Politics & Government ➔ Law & Ethics
I suggest you contact the Office of Consumer Affairs in your county. they can intervene on your behalf in a situation like this.
2007-01-31 14:17:15 · answer #1 · answered by njyogibear 7 · 0⤊ 0⤋