How to evaluate the service quality of an organisation?

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How to evaluate the service quality of an organisation?

2007-01-31 05:45:06 · 2 answers · asked by HubAngel 1 in Business & Finance ➔ Corporations

2 answers

Usually you compare what is happening to what the company is intending to provide. You need to first find out what their goals are/were, and then see how well those were being met by designing a survey. Designing a survey is actually a pretty complicated process that involves a lot of research skills.

2007-01-31 05:49:45 · answer #1 · answered by sarcastro1976 5 · 0⤊ 0⤋

Ask for references or a brief list of customers (with point of contact) that you can contact for a short one question survey of the organizations services. "May I ask what you thought of...?"

2007-01-31 13:50:07 · answer #2 · answered by Amy V 4 · 0⤊ 0⤋