I bought an MP3 player for my grandson on 11/25. Fedex said it was deliverd on 12/5 but it was not delivered to my daughters address. They said they would ship another one. On 12/15 I called back because my daughter had not received the player and they said the warehouse was shut down for 3 days so the item couldn't be shipped in time for Xmas and my money would be refunded. I called Circuit City every week since then. I was told on 12/28 that my card would be credited with 7 or 8 business days. My math is bad but I think we're way beyond that now! On 1/26 I was told my case was assigned to someone and I would receive a call within 24 hours. They missed that deadline. I was told I could not speak to the person they assigned to my case. Today they relunctantly transferred me to that person (who probably sits next to the person I was talking to) but I was so very, very shocked when my call went to voice mail. NOT!!!!!! Any advice?
2007-01-31 03:19:52 · 3 answers · asked by Former Ciricuit City Customer 2 in Business & Finance ➔ Other - Business & Finance
I stopped shopping there years ago because of their extremely poor service.
I would contact the Better Business Bureau.
Keep a record of all your communications with them. Send correspondence to them with "Return Receipt Requested", so at least you have a name of a human.
I feel for you. They totally ignored my problem. My revenge: I never go back there, and I tell EVERYONE I meet why they should go elsewhere. They've lost hundreds of thousands of dollars because of me. That gives me some satisfaction.
Hope you get your issue rectified!!!
2007-01-31 03:35:13 · answer #1 · answered by diannegoodwin@sbcglobal.net 7 · 0⤊ 0⤋
this is why i don't shop online :\
2007-01-31 11:25:48 · answer #2 · answered by Max R 2 · 0⤊ 0⤋
no
2007-01-31 11:23:12 · answer #3 · answered by angela t 1 · 0⤊ 0⤋