how to provide good customer service?

Answer 1

Elements that make up a Great Total Customer Experience = Company's physical image + Customer's interaction with staffs

To provide good customer service will start with:
1) Gives good personal hygiene & appearance
2) Possess positive attitude and good manners
3) Have good knowledge of the products & services rendered
4) Is dependable on oneself
5) Solves problems effectively and tactfully
6) Willing to provide the Extra Mile Service and exceed customer's expectations.
7) Identify customer's needs to offer personalised service
8) Tell youself that customer is ALWAYS RIGHT (even you know sometimes customer is in the wrong)
9) Includes 3 'P's as:
Products - A customer experience is delivered 1st & foremost by the product itself. As a consumer, most of the feelings we hold about vendors come the dissatisfaction or satisfaction with the product or service received.
Process - It is the 2nd most influential factor in shaping the beliefs about the organisation which involves the steps in which during a customer is buying, paying and getting assistance.
People - Give the competitive edge in service. The ultimate customer experience will be completed with great interactions with the customers.

Answer 2

Here is some tips for Good Customer Service.

) Answer your phone.

Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say “someone”. People who call want to talk to a live person, not a “fake recorded robot”.)

2) Don’t make promises unless you WILL keep them.

Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don’t say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise – because nothing annoys customers more than a broken one.

3) Listen to your customers.

Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again? From a customer’s point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

4) Deal with complaints.

No one likes hearing complaints, and many of us have developed a reflex shrug, saying, “You can’t please all the people all the time”. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

5) Be helpful - even if there’s no immediate profit in it.

The other day I popped into a local watch shop because I had lost the small piece that clips the pieces of my watch band together. When I explained the problem, the proprietor said that he thought he might have one lying around. He found it, attached it to my watch band – and charged me nothing! Where do you think I’ll go when I need a new watch band or even a new watch? And how many people do you think I’ve told this story to?

6) Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable.

Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isn’t) regularly. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, “I don’t know, but so-and-so will be back at...”

7) Take the extra step.

For instance, if someone walks into your store and asks you to help them find something, don’t just say, “It’s in Aisle 3.” Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.

8) Throw in something extra.

Whether it’s a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated.

If you apply these eight simple rules consistently, your business will become known for its good customer service. And the best part? The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Answer 3

To provide a good customer service is to go for an extra mile. Extend the service, as if you are the one who is having that specific issue.

Answer 4

Offer personalized service. Don't treat senior citizens who might be stuttering or slow in talking, with disrespect, as if they aren't good enough for your workplace/eatery etc. Treat every single human with respect, not just rich clients, but every single person.

Answer 5

Leave your prejudices at home. Bring your brain and personality to work. Always smile & be +ive.

Answer 6

Not endorsing anyone, but you may want to check out the link below for more tips.