how do i manage staff to give exemplary service?

Question

i need to do a ten minute presentation on the above subject

Answer 1

ll them wnhat you expect. The secret is to follow up on what you say, if they dont comply, it is termination time.

Answer 2

Always acknowledge your staff, both individually and as a group. Show appreciation and respect for what they do. Paying good wages is important but as long as you are within the range of similar companies in your area, perhaps a tad higher, you should be OK. Studies have shown that money is not the main reason people leave a job.

Be fair when assigning shifts or work assignments so that no one feels like "low man on the totem pole" or always gets the worst hours. Try to ensure people get equal number of hours. If your part time people are supposed to work 20 hours per week, make sure everyone gets close to that. If one person is getting 10 hours someone else ks getting 21, the 10 hour person is bound to take it out on the customer.

Rewards are important and don't always have to be a bonus in their hand. Surprising your staff by bringing in pizza, goes a long way. Bonus plans for them to strive for are good but everyone must have an equal shot. If you have 3 shifts of customer service people or store clerks, and your basis is comment cards, people on 3rd shift don't wait on as many customers as 1st & 2nd shift, so stand less of a chance of receiving comments cards That would not be a fair system..

Don't play favorites or have "pets." If one team member stands out above the rest, don't go around referring to them as your "super star" and things like that. Don't tell the others they should be more like so and so. Your dept. morale will plummet.

Divvy up assignments and use common sense. Don't stick the same people with the icky tasks all the time, like cleaning bathrooms and mopping floors. It never hurts to ask people, "who wants to do what." Often you'll find the work will balance out and everyone is happy because they had input, and you the manager, listened!

Each person is an individual and should be judged on his/her own merits. Show them appreciation overall as a team, and take a personal interest in each team member, and you should have a team that really pulls for you.

Answer 3

First of all, your staff should be informed of all your expectations of them individually and as a whole. They should be kept informed on all issues pertaining to their job description such as productivity, performance. I have learned that when an employee has a specific goal and is able to see how his/her performance is effecting the achievemnt of that goal, it provides motivation. Also offer positive feedback and constructive criticism. Last but not least, never expect an employee to do a job that you are not willing to do even if it is not your job. People relate to employers who don't have an air of superiority. You don't have to be their best friend. Offer support and let them know you expect the same respect from them.

Answer 4

Be kind and courteous to them and of course pay them what they deserve. Treat them as you would like to be treated. A good incentive would be to offer bonuses and perhaps best of all a share bonus scheme where the workers get to own their own part of the company. This would guarantee exemplary service.

Answer 5

attempt to stay away from rubber stamp words and buzzwords. Your precis is comprehensive of them. in case you may no longer arise with something extra advantageous, purely drop the precis section altogether. choose for a time-honored chronological resume and be particular describing your household initiatives and accomplishments. no one needs to verify your "element oriented extra advantageous shopper provider in a quickly paced environment". You supervised team, maintained shopper archives? large. what number? You offered exemplary shopper provider? What precisely did you do and why you think of your overall performance replaced into exemplary? this way of particular suggestions is substantial to hiring managers.

Answer 6

Your role is not only to manage, but also to support your staff.... and this means assitting them, faciliating them and showing an interest in them....they will perform naturally....which in the end will make your job alot easier.
Managers tend to forget that "managing" is not just about telling people what to do....

Answer 7

Treat all right with care courtesy and kindness show example in actions and you will get much more out of them than useing any tough tactics thank you

Answer 8

Read the book "Fish". It is short, fun reading and will give you ideas.

Answer 9

pay best wages, you MIGHT get best results

Answer 10

hahahhahahahhahah