I had left the screen saver on for about 9 hours. When I came home there was a visible verticle burn mark on my screen. That shouldn't happen so I called them.
At first they told me it wasn't under warranty, (which it was, I had only had it for a month). Now I can't get anyone to call me back. I have left several voice mails for my case managers. They are giving me the run-around. So what should I do?
I just want my computer back!!!
2007-01-29 12:27:17 · 3 answers · asked by james s 1 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
Ask for their public relations officer and demand that they ship you a new laptop immediatley or you will take legal action, possibly with the better business bureau. Kep all documentation at hand. If it fails, which is unlikely, you should go ahead and call the better business beareau. Do not speak nicely with them. Rather you shoul;d sound rude and angry and threathen to take action. Works all the time, trust me.
2007-01-29 12:45:07 · answer #1 · answered by Janu 2 · 0⤊ 1⤋
Strange ... HP has one of the best rated call centers in the world.
Have you verified your warranty ?
Was is a new unit or a refurb ?
If you are sure of the warranty status I suggest you send a letter (with all relevant info, copy of receipt, case numbers , etc ...) to their corporate office ( Attention: Complaint Department) & explain the situation.
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA 94304-1185 USA
Phone: (650) 857-1501
Fax: (650) 857-5518
Hewlett-Packard (Canada) Co.
5150 Spectrum Way
Mississauga, Ontario
L4W 5G1
Phone: (905) 206-4725
Fax: (905) 206-4739
There is no reason why they won't help you if you are entitled to support.
regards,
Philip T
2007-01-29 12:42:10 · answer #2 · answered by Philip T 7 · 0⤊ 0⤋
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2016-11-23 13:05:22 · answer #3 · answered by buckingham 4 · 0⤊ 0⤋