My ipod is frozen and it wont turn off, and theres a symbol of a lock in the upper left corner, whats wrong wi

Question

Its turned on, the lights on, i pushed every button on the ipod and nothing happens, its like its frozen and ive pushed everything, and theres a symbol of what looks like a lock in the upper left hand corner. i tried to plug it in nothing happens.

I know about the hold button, ive pushed it back and forth countless times. its still frozen, wont do anything, i have it plugged in and waitin a couple hours to see if the batterys bein screwey but its still frozen on the menu screen, the lights on, ive pushed the hold button, which is the only button besides menu and volume etc. its a nano.

Answer 1

You have a few options.

1) Let the battery die down and plug it in to the computer when it wont turn on and the screen is black.

2) Move the hold button back and forth. (it's on the top left)

3) Hold the menu button for 6-10 seconds until the screen comes up.

4) Plug it into the computer.

5) Fuse all the above in this order: 2, 3, 1, 4.

This happened to me last nite, and i was really worried. So i let the battery die down and then tried to turn it on by holding the menu button, while shifting the hold button back and forth. When that did not work, i plugged it into the computer and the screen came right up (black apple icon) and my music was back! i was SO relieved to hear my Deep Treble playing...

(you might just have to hold the middle button and menu button together, this resets it)

THE LINK IS APPLE'S OFFICIAL WAY TO GO ABOUT THE PROBLEM. (5 R's)

Answer 2

There's a little sliding mechanism on the top. Slide it in the other direction. That will unlock it. You should be able to then turn off the light through the settings. If that doesn't work, try locking & unlocking it in the way explained above, then holding play & the select (center) button at the same time.

If that doesn't work, let the batteries drain, then let it charge. If that doesn't work, call Apple.

Answer 3

yeah, same here. hold the center button and menu button for about 6-8 seconds. after it resets plug it into your comp and restore it. it may seem like too much trouble but sometimes a bad file or putting files that were not imported on the same version of itunes can mess up the firmware. by restoring it you reset the firmware and all you have to do is just drag and drop your library back into your ipod (or just let it auto sync).

Answer 4

Let the battery run down. Try that switch on the top if you haven't alreaady- you should not see orange. Then when the battery is completely out, plug it into the computer, and itunes should ask if you want to reset it.

Answer 5

OMG - the same exact thing happened to my son a couple weeks ago and his ipod is brand new. It was frozen for hours then he kept pressing buttons and eventually it unfroze.

Answer 6

toggle the hold slide on then off
hold down select and menu at the same time till the apple logo appears then leave for a bit. it should work normally

Answer 7

that locks the buttons. go to the top and theres a little button- thing. theres a red blob next to it. slide the button over to the red blob and it will turn white. then it'll work

Answer 8

you just gotta let it run out of batteries. if it will work, toggle the lock thingy then hold down menu and the center button at the same time. but if that doesn't work, just let it run down

Answer 9

Your Ipod is locked
Try sliding the lever on the left side of the ipod the opposite way of where it is
That should fix your problem

Answer 10

try holding the select (middle) button and menu. it'll restart the iPod, but nothing will get deleted from it