I have a customer who has insisted there is a problem with their copier.....I go there and find everything working fine.
They insist on another technichian to look..that other technician reschedules all the parts to rebuild the paper feed section and then some.....He ordered just to appease the customer...the work will take most of the day if not all day..I have other accounts that are larger than than this one account....IE...Northrup Gurman, Military Base, and a school district...all who have multiple units and are big payers....Do I send all the parts back to my boss and tell him to let the guy who ordered this stuff install them or should I just blow off everyone for a day and work on this old machine.
This is not the 1st time someone has ordered all kinds of stuff for nothing.....especially when I am on vacation...which is why I hate taking vacation...I worry too much whats to come.
2007-01-28 18:36:06 · 5 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
Ok..maybe I should have included..they have service contract..they know their machine is old and outdated but don't want a new one....but my company wont raise their service contract rates because of it.
Keep in mind I have million dollar contracts to take care of..while this miser keeps whining.....not that I don't think they are not important...it's a matter of priority.
2007-01-28 19:10:23 · update #1
Tell them that you value them as a customer, but since they aren't satisfied with your work, suggest they might be happier with another company. Don't waste one more minute of your valuable time on them.
2007-01-28 18:50:23 · answer #1 · answered by starflower 5 · 1⤊ 0⤋
I think the guy who ordered them should go out and do the work
How do you know that when you get there, they will say that you dont know what you are doing and that the other rep was better than you
2007-01-28 18:41:34 · answer #2 · answered by mary L 4 · 1⤊ 0⤋
be assertive, what is all this going to cost . maybe a new one would spark their interest . or a refurbished new ...
notify customers your new location at least so they will have some one to call.
2007-01-28 18:52:11 · answer #3 · answered by martinmm 7 · 0⤊ 0⤋
The customer is always right. Fix the machine.
2007-01-28 18:41:09 · answer #4 · answered by Anonymous · 0⤊ 2⤋
tell them that you can,t help this person and is there a way you can help me.
2007-01-28 18:41:29 · answer #5 · answered by i,m here if you need to talk. 6 · 0⤊ 0⤋