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I recently was infected with malware and I've been working to get rid f the problem. I've currently been able to figure out all the steps in identifying, finding, and viewing, the problem but For some reason I can't delete them(even when in safe mode). My computer says tat the programs are currently being used every time I try to delete them and I'm not sure of what I should do next. The adware is really annoying and I want it gone. Please help.

2007-01-28 13:13:21 · 8 answers · asked by katchoo_792 3 in Computers & Internet Security

Sorry I have Zone Alarm on my computer. I also have Sybot SD, Adware SE, and Spyblaster. The file names are randomly generated so it doesn't make mch sense to give them. All I have to do is go into Win32 during Safemode after shutting it off on Autorun to delete them but it still won't let me.

2007-01-28 13:52:19 · update #1

8 answers

Hi there,

This sounds like a generic infection of the "polymorphic" variety. This basicaly means they create randomly generated names each and every time in order to avoid detection and deletion.

I would recommend downloading the Free Trial of Prevx1 which is particularly good at tracking these type of infections (monitors each file's behaviour) and will scan your PC and remove this and any other infections free of charge:

2007-01-28 23:32:08 · answer #1 · answered by Secure Expert 5 · 1 0

The very first thing I would do is buy the very latest version of Norton Anti-virus that I could. If for any reason, something can't be fixed, Norton will schedule a run on reboot, checking the system before any virus, malware or other has a chance to even start. Also, if your version is not the latest and greatest, then you may be stuck with trying to make manual registry changes, whereas the latest versions tend to do a better job of automatically cleaning everything up.

If all else fails, I would get a second hard drive and reload the pc from scratch on the new hard drive. This way, you don't have to bother with backing up old files to another media (although, I still burn critical documents such as letter, tax records, Quicken data, etc. to at least 2 CDs or other portable device just in case). After everything is loaded and updated, scan both hard drives to fix the issue (if the malware doesn't load at boot, it can't be open when Norton fixes it on the second (previously only) hard drive. Now, you can copy all your docs, pictures, etc back to the new drive and when you are sure you have everything, you can reformat your original drive to use as a second drive, store data, or even use an online backup.

Update: I used to have Spyware S&D, and that is why I now use Norton Antivirus 2006. It combines the AV with the spyware blockers that protect my system now. S&D didn't even try to stop what last attacked my system and I could never fix it. After I reloaded from scratch and loaded the latest Norton, it fixed the spyware and I've had no noticeable problems since. Free is not always better, sometimes we have to bite the bullet and shell out a minor amount of capital to protect the puter.

Update 2: I noticed you stated you were running multiple blockers. I don't think this is the problem in your case, but be careful when you are running more than one blocker or virus scanner program at the same time, as sometimes they will see each other has threats or even report them as a virus or malware. If you think this is the case, disable all of them but one at a time and try rescanning.

2007-01-28 13:27:46 · answer #2 · answered by JD_in_FL 6 · 0 0

2

2016-08-22 11:56:34 · answer #3 · answered by Domingo 3 · 0 0

Download from http://www.emsisoft.com Their free A2Squared Malware program. This program is out of Austria and will resolve the problem for you by removing the malware. This program removes, rogue dialers, spyware, adware, trojans, malware and can be safely used with any other anitvirus program that you have running in your pc. I use this program for years. You don´t have to be in a safe mode for this program to remove your malware.

Minddoctor, France

2007-01-28 13:22:31 · answer #4 · answered by MINDDOCTOR 7 · 0 0

I had a similar problem a while ago and the answer was that I needed a better more powerful program. The original free one that I was using just did the same thing as you describe. I ended up choosing CounterSpy beacause it ranks with the best but is not expensive. It cleaned my sysytem immediatley and has provided excellent protection.
Regards, Zyfert http://spyware.cybersprout.com

2007-01-28 13:32:43 · answer #5 · answered by Zyfert 7 · 0 0

Some of the anti-virus programs allow you to setup a floppy rescue disk that you can boot your computer from and remove the viruses before they can be activated by the windows system.
As far as I know AVG and Mcafee had this feature but I could be wrong.

2007-01-28 13:40:47 · answer #6 · answered by Anonymous · 0 0

The name of the malware/adware would B helpful.

2007-01-28 13:28:40 · answer #7 · answered by Anonymous · 0 0

There's a good list of free spyware removal tools here, also has some good info on how to avoid stuff like this.http://www.basicspywaretips.com/getridofspyware.html

2007-01-28 13:40:58 · answer #8 · answered by Mark 4 · 0 0

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