I just paid to have my van repaired, but just found out the problem is still there. Must he refund me ?

Question

I live in Montreal, Quebec where it is below zero weather.I discovered when I would go to start my 91 Dodge Caravan in the morning, if I did not step on the gas pedal and let it heat up for awhile, I could drive it just fine, but I noticed that when I accelerated it after not warming it up so long, that it would stick to the floor, and the gas would be at full blast.

After paying the mechanic $175 for labor and a computer part, it's been almost a week now since I drove the vehicle, and I just discovered its still sticking even though the mechanic said that it required a new compiuter part, which he installed. Nothing has changed. The pedal is still at full blast whe nI step on it.

What are my rights ? Must he refund my money, or still do the work until I am satisfied, and I subtract what I already have paid him ? I don't know if the laws vary from provicnce to province, as to what are the rights of a client or warranty on work done. Anyone have ideas ? Sundays he's closed.

Answer 1

Just go back and give him a chance at making it right, mistakes happen and sometimes what you think is the problem isn't. If he's a fair guy he'll help you out, credit you toward another part you may need. Go in and be pleasant and let him have another look, if he values you as a client he'll do his best. good luck

Answer 2

Intermittent problems can be a real bear to fix, and sometimes you have to guess. Take it back and give the guy a chance before you start worrying about rights. A bad mechanic will keep throwing parts at the problem as long as you keep paying him not to fix it. It sounds like he might be a bad one. A throttle that sticks in cold weather is obviously not a computer part.