Somethings wrong with my friends computer, can someone help me?

Question

This is what it says on the bottom right-hand corner:

Windows has detected a spyware infection!

It is recommended to use special antispyware tools to prevent data loss. Windows will now download and install the most up-to-date antispyware for you.

Click here to protect your computer from spyware!

Can someone help me?

Answer 1

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php




The procedure should fix Vundo-based Winfixer(WinAntiSpyware, WinAntiVirus, Blackworm, Amaena)problems.


Please download Atribune's VundoFix.exe (version 4.2.71 [as of 21 April '06], or later), from

http://www.atribune.org/ccount/click.php?id=4

and save it to your desktop.

Double-click VundoFix.exe to run it.

Put a check next to Run VundoFix as a task.

You will receive a message saying vundofix will close and re-open in a minute or less. Click OK Note: If VundoFix does not reopen after a minute (or two), then you should skip-over the "Run as a task" step, and continue-on to the following steps to SCAN and REMOVE.

When VundoFix re-opens, click the Scan for Vundo button.

Once it's done scanning, click the Remove Vundo button.

You will receive a prompt asking if you want to remove the files, click YES
Once you click yes, your desktop will go blank as it starts removing Vundo.

When completed, it will prompt that it will shutdown your computer, click OK.

Turn your computer back on.

Answer 2

I'd be a little skeptical about the message. It could just be a pop-up ad for an anti-spyware program, or even a hoax. Best bet is to just go get one of the free anti-spyware programs, such as Spybot Search and Destroy, and run that. Their website for the download is at the below link. Good luck.

Answer 3

For me i really dont trust those click here to protect your computer from spyware stuff. If that happeneds try Restoring. Go to control panel, Performance and maintainence and system restore and set a date. You can always buy a virus scanner like Norton. The last option would be to reformat your computer which is a cd that deletes everything on that computer.

Answer 4

It is an adware program. Ignore .
1. Download the free program
Advanced WindowsCareV2 Personal
from www.iobit.com . Clean your computer.
2. Download ad aware or Spybot Anti
spyware programs and check. or avgvirus/antispy
from www.grisoft.com. ( free for limited time )
3. Also ccleaner from www.ccleaner.com.

Answer 5

It is a worm. Update your anti-virus then boot your computer in Safe mode then run the antivirus