When printing envelopes in Microsoft XP, my text color does not print in black, any help or suggestions?

Question

I can print black in other text products (email, letters, etc.) but when I print envelopes, it always prints in red or purple. There is nothing covering the ink heads on the printer and the cartridges are new. Any help??? Thank you in advance!

Answer 1

Go to the printer settings and select "Print in Black and white" Good Luck