My thinkpad x60s is giving me trouble... and it's fresh out of the box!?

Question

I just got my thinkpad x60 a few hours ago, and I've already had to hard restart it several times. The screen started flickering randomly, a disk drive had to be "forcibly" dismounted, the "card reader lookup" has to be ended separately *each and every* time I try to restart or shutdown. It seems like this has the true markings of a lemon =(

I managed to get the people at the Atlanta tech support to put me in line for a depot checkup right away, as opposed to me having to spend hours on the phone with them, running tests myself, so they can send me parts that I'd have to install myself (now, if they'd only pay for my time!). I'm wondering, though. Should I insist on getting the computer replaced? Is this feasibly resolvable or is this laptop just defective? Has anyone ever been successful in getting their computer replaced?

Thanks so much!

Answer 1

Fresh out of the box and it's acting like that? Return it to the store, immediately, ask for a replacement, or a refund, if they give ya flack, demand a manager.. Ya paid too much to settle for a piece of crap..

Answer 2

I've primarily dealt with Dell and HP notebooks, not Lenovo, but some things to consider:

Unlike a desktop, a notebook has very few real components - a primary board, keyboard, display, HD, touch pad. When something seriously bad is happening, typically warranty repair is just going to swap in a brand new primary component.

I've had displays replaced, main boards replaced, keyboards replaced - it's just easier for support and the user to swap in an entire new main board than try to sleuth out the precise reason for a failure.

This is why I ALWAYS purchase notebooks with onsite service - that way I can just demand a component replacement and they're at my office the next day.

Only in very rare cases have they replaced the entire unit - they're typically more inclined to replace primary components one at a time until they've essentially assembled a whole new unit (albeit, one piece at a time) at your site.

Hope this provides a little anecdotal insight. Best to you and hope everything works out with Lenovo.

Answer 3

By law you are entitled to a full refund up to at least 3 days and I think its legally 5! I wouldnt even mess with it!

Answer 4

I can give you a link that deals with hard drive problems.
Some drive problems can be easily fixed by yourself using easily available tools. I found the info at http://fixit.in useful. Try this site, if you can get what is required.

Answer 5

when it is loaded up on click access ibm and do a factory restore , that's what my couzin did and it fixed it..just send all your data and pics you want to save to your yahoo mail box

or save your stuff the way i told you and call right away for a new one since you just got it , it will be replaceable !!