My friend's mother sells Mary Kay and my friend gave me some of the products for my birthday- including the Mary Kay Oil Control Lotion 3....I've been meaning to buy this for a long time after I tried samples of it. It's a really good product. The problem is that the lotion in the bottle she gave me is really liquidy and kind of looks like spoiled milk- the lotion has the (small) white chunks and all. I didn't notice it the first time I used it, but I did notice that my face was OILY that day I used it, and it's not supposed to be. Two days before, I had a sample of the product and it was like what a lotion is supposed to be like and it DID work to control my oily face that day, but when I used the bottle one, it didn't work at all and was all liquidy....Is something wrong with it? What should I do? Should I tell her to get me a different one? I feel wierd, since it was a b-day present? What to DO??? Please help... Thanks.
2007-01-26 12:14:33 · 11 answers · asked by Anonymous in Beauty & Style ➔ Makeup
There may be something wrong with it. It could be old or been exposed to severe temperatures. All Mary Kay products can be exchanged or returned free of cost to you. I am a Consultant and would be happy to exchange it for you. you can email me at kaylexasmom@marykay.com. If it continues with the product i send you i can refund you the cost of the product.
2007-01-26 15:28:06 · answer #1 · answered by kaylexasmom 2 · 0⤊ 0⤋
Hi. I am a Mary Kay Consultant and have been for 11 years. The product you have does not sound like its old, however it does sound like its been stored in a place that is too hot. Overheating or freezing the product will do damage to the product. Mary Kay offers a 100% satisfaction guarantee. I would either 1) take it back to your the consultant you got it from (whether a gift or not) and show it to her and ask for a replacement. She is not going to be out of pocket any money as the corporate office will replace it for her. 2) contact another consultant and ask if they're willing to do this exchange for you (if they're like me they would) this one time and explain the situation or 3) throw it out and buy a new one.
If you have more questions on Mary Kay you are free to contact me hewsilver10@yahoo.com
2007-01-27 06:19:42 · answer #2 · answered by hewsilver10 1 · 0⤊ 0⤋
some products change/degrade when exposed to heat or cold. most face products have a "shelf life" of optimal use. perhaps this bottle (not the sample) was exposed to very high or very low temperature (or it expired) and caused the product to change consistency. i would politely tell the giver that you were so excited to get the BD present b/c you had used a sample and it had worked so well! i would then as her if the sample lotion was supposed to look the same as the bottle lotion b/c the latter had white chunks in it. ask her if you are supposed to shake it before use or if she thinks it just might be better to try a different bottle of the product. give the choice to her. if she sells it she needs to know if it is a "bad lot" so that one of her clients won't be upset with the same problem. i'm sure if you do it kindly she will exchange it for you.
2007-01-26 12:26:24 · answer #3 · answered by s. m. 4 · 0⤊ 1⤋
I have been in Mary Kay for 6 1/2 years and typically EVERY product is 100% guaranteed but I understand your delima with it being a gift. I can send you a new one for this time if you feel comfortable sending me your mailing information. But no matter what you decide, please do not use it on your face because it actually should be a lotion type texture and the one you are using is bad.
2007-01-26 19:00:15 · answer #4 · answered by kelbell 3 · 0⤊ 0⤋
It sounds to me that the lotion is old or it was exposed to excessive heat. There is a code on the bottle(usually on the bottom).
The first letter tells you what year it was bottled.
A-2000, B-2001, C-2002, D-2003, F-2004, H-2005, K-2006, M-2007
The second letter tells you what month it was bottled.
A-Jan., B-Feb., C-Mar., D-April, F-May, H-June, K- July, M-Aug., R-Sept., T-Oct., V-Nov., X-Dec.
The last numbers tell you what date it was bottled.
Example: HT25 = October 25, 2005
2007-01-26 20:07:00 · answer #5 · answered by sheilanoel23 3 · 1⤊ 0⤋
If it's a bday present, don't say anything about it. If you happen to buy the product later then tell her you want to check it out first on your hand.
I would be leary of Mary Kay, only because they will try to get you to be a rep. My niece who had just turned 18 was talked into (her fault) purchasing a kit ($2,000.00) worth of makeup etc.. She is still trying to unload it 5 years later.
2007-01-26 12:20:47 · answer #6 · answered by bella 2 · 0⤊ 0⤋
My sister sells Mary Kay as well...she told me that if I ever got something that was not exactly what I wanted or if there was something wrong with it, she could easily return it for a new one. It happens.
Tell your friend you feel silly asking her to exchange it because it was a gift from her, but it just looks like it may be spoiled. She shouldn't have any issue returning or exchanging.
2007-01-26 12:23:24 · answer #7 · answered by mclay 1 · 1⤊ 1⤋
YES you should tell her mom.Her mom should let you know what's going on with the product.the sample you got also may be different than what you got for your birthday.If your skin feels oily after you put it on you are putting too much on.But please go straight to her mom and let her know . That's part of her job as a beauty consultant.Don't tell your friend to get you a different one go straight to her mom with the problem.Plus the products do have an experation date on them .Have any troubles let me know .I am a consultant too.danaub2003@yahoo.com
2007-01-26 15:35:19 · answer #8 · answered by Dan K 1 · 0⤊ 0⤋
Tell her it fell in your toilet and you'd like to purchase another bottle. If you feel like her supply might be old then order it from someone else secretly. Do not ask for a new bottle, that is so cheap and rude. Sorry.
2007-01-26 12:19:54 · answer #9 · answered by pearl28 2 · 0⤊ 0⤋
sounds like the product is off or has been tampered with
Dont risk using it again and throw it away.
2007-01-26 12:20:02 · answer #10 · answered by DeeDee 5 · 1⤊ 0⤋