It says that it has to close, becuase the following error happened:
AppName: vptray.exe AppVer: 9.0.3.1000 ModName:kernell32.dll
ModVer: 5.1.2600.2945 Offset:00012a5b
Please help! does it mean it is no longer protecting my computer?
Thanks a lot!
2007-01-26 09:01:36 · 16 answers · asked by Barbs-mom of boy 5 in Computers & Internet ➔ Security
Uninstall and reinstall Norton. One of the apps, this one is the tray icon is corrupted and it may not be working correctly.
2007-01-26 09:15:53 · answer #1 · answered by Fremen 6 · 0⤊ 1⤋
There is a website, Process Library, which allows you to look up a process and see its description (http://www.processlibrary.com/). In your case, this is the information about vptray.exe
Author: Symantec Corporation
Part of: Norton AntiVirus Common
Path(s): N/A
Description: vptray.exe is the tray bar process for Norton AntiVirus. It gives the user fast access to Norton AntiVirus. This process can safely be removed without reducing system security.
Here is the link for more information (http://www.processlibrary.com/directory?files=vptray.exe)
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So, you don't have to worry. Norton Antivirus is still protecting your computer. Someone mentioned reinstalling Norton Antivirus and its not a bad idea. If you continue to experience problems, you should seriously consider reinstalling Norton Antivirus. But, be sure to uninstall it first and them reinstall. Remember to use Norton's removal tool (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039)
2007-01-26 09:26:15 · answer #2 · answered by What the...?!? 6 · 0⤊ 1⤋
vptray is the process associated with the traybar icon for NAV. You can disable this from starting within the NAV options and within MSConfig. It doesn't affect system security. Though, if you are getting errors, it's best to uninstall and reinstall regardless. Personally, I would uninstall Norton completely and use something better. AVG and Avast are much better, but also free. If you want to pay for an AV, go with Kapersky or BitDefender - much better.
2007-01-26 09:13:05 · answer #3 · answered by d3v10u5b0y 6 · 0⤊ 0⤋
This is a registry problem, related with Norton Antivirus, the remedy is uninstall and reinstall Norton, this is the solution of 95% of all problems related to software, so I suggest you try it before worrying or taking big decisions like switching Retail paid money protection to free software which is usually bubdled with adware (Adware came with AVG and Avast when I downloaded it).
2007-01-26 09:38:54 · answer #4 · answered by shamx 3 · 0⤊ 1⤋
on your equipment thr equipment regit key may be set defaultly through the equipment to delete it interior the run command field kind regedit you get a wind opens in that left panel click application and choose norton antivirus and delete it and restart your equipment and once again reinstall your new version each and every of the perfect!!!
2016-10-16 03:48:32 · answer #5 · answered by ? 4 · 0⤊ 0⤋
I had so many similiar problems with Norton and I still got computer viruses when I it said it was working. I took it into the computer store for repairs and they told me to go with McAffee instead. I made the change and haven't had a problem since, it's been over a year now.
2007-01-26 09:12:49 · answer #6 · answered by MyQA's 2 · 0⤊ 1⤋
I had nothing but problems with Norton.It would not update after about 3 weeks of buying it. I think its ****.
Uninstall it and get a different antivirus.
2007-01-26 09:15:38 · answer #7 · answered by Anonymous · 1⤊ 1⤋
Norton sucks and it sounds like you got a resistry bug. After you fix it get Spy-Bot and Enable the Resistry Defender.
2007-01-26 09:11:59 · answer #8 · answered by Da9 3 · 2⤊ 2⤋
Drop norton. Its bad for your pc. It wants to take over your pc.
I prefer Zone Alarm BUT you can chose whatever you want.
2007-01-26 10:03:36 · answer #9 · answered by Anonymous · 1⤊ 1⤋
my advice is dump norton it really is bad as everybody says get spybot and avast or AVG all are free
2007-01-26 09:13:07 · answer #10 · answered by ruffbird 2 · 1⤊ 1⤋