Since I had my sky + box installed for the first time, i couldnt use my interactive services and all sky say is that there is something wrong in my telephone line but i had my telephone line checked and there were no problems found. And the sky engineers are so lazy because i have had 2 sky engineers out and they havent fixed my issue yet. So what can i do because all i do is just call an sky engineer because sky say they cant do anything. But i tried using interactive services on my old sky box and it started working perfectly but in all the new sky + boxes which the engineer installed, none of them worked. and im 100% sure that there is nothing wrong with my telephone line. and i also have a 12 month contract with sky which means that i cant leave them because of there really poor customer support and lack of good engineers.
So what can I do??????? Please help me. by the way is it possible to cancel my sky subscription if they dont provide me the correct service.
thank you.
2007-01-26 08:31:26 · 6 answers · asked by Anonymous in Games & Recreation ➔ Video & Online Games
hi...as you can get your 'interactive services' to work with your old digibox...then i would suggest, take photos of the 'old' one working...then take photos of the sky+ box not working...and then phone sky up and tell them that you have this photographic evidence and with that you are going to 'cancel' their contract due to them not fulfilling their obligations under the trades description act.
think then they will get back to you very quickly with a 'new' sky+ box and fix your problem...and if they don't then stop your payments to them straight away...they haven't got a legal leg to stand on.
2007-01-26 08:45:05 · answer #1 · answered by chrisbell3 3 · 0⤊ 0⤋
We have had similar problems when we had HD sky set up on our main TV. We also have sky + in the bedroom . Our problem was a simple filter on the phone connection. Try changing that and see if it works. Our phone worked fine and sky did but like you the interactive didn't . We also had engineers out and they found no problem so i decided to change the filter as i had a spare from a previous house and bingo it worked. Unfortunately you are in a contract so you must be able to prove that they have broke the contract for you to end it . Sky service is appalling i think . Hope you get it sorted before they start sending letters saying they will charge you for not having the interactive set up as it is part of the contact.
2007-01-26 08:47:02 · answer #2 · answered by scorpionbabe32 6 · 0⤊ 0⤋
Contact an aerial company who also specialize in sky digital, they are normally much better than the muppets who work for sky.
2007-01-26 08:47:22 · answer #3 · answered by matt_james21 1 · 0⤊ 0⤋
I personally cannot help you but go to the following site and i can assure you my friends on there will help with all sky problems. GOOD LUCK..http://www.skyuser.co.uk
2007-01-26 08:42:56 · answer #4 · answered by Shaggy 5 · 0⤊ 0⤋
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/services/services_20061114.shtml
Take a look at this link your not the only one with sky+ problems.
2007-01-26 08:41:44 · answer #5 · answered by richard_beckham2001 7 · 0⤊ 0⤋
call a proper engenier the sky people cant do sh!t
2007-01-26 08:53:52 · answer #6 · answered by liam0_m 5 · 0⤊ 0⤋