HP scanjet is scanning a turquoise color with horizontal lines on each photo. B&W and color photos.Help?

Question

I've tried everyting I could think of. I've turned off computer and unpluged scanner, I've tried to reinstall the program, I've messed around with all the colors and clarity etc. I can't seem to get it fixed.
It won't even scan and print a typed paper.
When I scan the photo it shows up on the screen with the photo being a green color with horizontal lines running through it.
The empty part of the screen shows a turquoise color.
When I scan B&W it comes out with solid lines running horizontally and looks the photo is all beat up.
If anyone could help I'd sure appreciate it...thanks a lot!

Answer 1

Go to the HP website and download the latest driver for your operating system.

Answer 2

Check to see if you're running low on ink!