Regarding the 1982 Tylenol contamination case, Were there any policy decisions that led to the crisis?

Answer 1

yes, I heard that they put the plastic around the caps or the covers to prevent people from opening it. and if it had no plastic around the cap, then one shouldn't buy it.

I also heard that they put a warning label on it. Saying that if the plastic was broken, do not purchase.

Answer 2

the policy decision to not be pro-active about preventing tampering was the major decision that allow the crisis