We were going to sign up for a cell phone plan. A sales person told us we could try it first and had a month to come back and return the phones and cancell at no cost to us. We decided not to get this plan and returned our cell phones and cancelled the next day. A month later we received a bill with a monthly fee charge. We called the company and said that we cancelled. They appologized, and said we had to go to the store again to cancell it, because it didn't work the first time for some reason. We did that (and had to pay some small fee) and cancelled it AGAIN! They told us we are no longer going to receive these bills and everything is taking care of. A moth later we got another bill!
What should we do? Is there anybody higher than a call center rep that we can maybe try reaching and talking to about this ongoing problem? It is a big well-respected phone company but after dealing with them I would never recommend it to anyone.
2007-01-25 09:42:38 · 6 answers · asked by yvz 2 in Consumer Electronics ➔ Cell Phones & Plans
When you call the cell phone company, tell the operator immediately that you need to talk to a supervisor or someone who has the authority to make immediate changes to your account. This person can go into the computer and take care of the matter while you are on the phone. Make sure to get his/her name and call back number along with an e-mail confirmation.
This happened to my son, and it wasn't until he got past the operator that it was taken care of.
2007-01-25 09:49:43 · answer #1 · answered by kny390 6 · 1⤊ 0⤋
It is legal or there would be millions of lawsuits each year. You signed a 2 year contract, those terms were in the contract that you signed, so you agreed to it. You can try to find someone to take over your phone lines and do a change of responsibility. You can also call and discuss the issues you're having the a manager or someone higher up to see if they can be resolved without you having to pay almost $1000 in fees. But, no it is not illegal for phone companies to charge a fee for breaking a legally binding contract.
2016-03-29 02:34:01 · answer #2 · answered by Anonymous · 0⤊ 0⤋
the store cannot schedule the termination, usually...however you should still have to pay for that one day of service you had the unit for, but it was the store's responsiblilty to take care of this and i would personally recomend speaking to a supervisor in the cancellaion dept, and threaten a lawsuit, you are not at fault and this is the companies problem to fix, not the person at the store, their called dealers and their only trained to sell the equipment, however they should have some sort of paperwork for you in association to you returning the equipment, worse case senario, speak to manager at store get them to have an understanding then if the agent/supervisor for the cancellation dept, wants confirmation on returned equipment and the details to confirm your statement they can contact the store manager of where you purchased the equipment. i can tell you though the people at the store won't be able to do much so do not settle for agents on the phone reffering you back to point of sale, if they do, mention that you have been on again off again working with them for sevral weeks on this situation and that you KNOW it is their duty to sell the phones and establish the accounts...nothing more! i also want to state that the agents on the phone are probably more capable of doing this than supervisors only becuase usually sup's were agents once but haven't been on the foor in a long time and have gotten rusty. the reason they are still billing you is becuase the termination was not processed and they are now just adding the icing on the cake( so to say). bottom line, termination was requested within trail time you will be more than happy to pay for the exact days of service used (1) at a per day value of one day of service amounts to an nothing more, they simply need to comply with the termination and adjust the rest accrodingly to due error on their part.
2007-01-25 10:37:36 · answer #3 · answered by bickeybilly 2 · 0⤊ 0⤋
call the call center/ask to talk to the supervisor/the rep doesn't know what they are doing
2007-01-25 09:51:01 · answer #4 · answered by knox_mountain_guy 2 · 1⤊ 0⤋
take them to court
2007-01-25 09:47:12 · answer #5 · answered by Anonymous · 0⤊ 0⤋
you should go to court with
2007-01-25 09:51:18 · answer #6 · answered by Araceli H 1 · 0⤊ 0⤋