I work in an IT support role where I currently get more support requests then I can handle. On a weekly basis I have to update the client on their status, most weeks I have little to offer up in the way of status.
I try to prioritize the problems and address critical and highs, but how do I explain that no progress on medium issues when the client thinks I have all week to work on their problems?
Management, of course, expects me to make every client feel like they are number one, but with the problems piling up day after day what should I do?
2007-01-25 08:44:19 · 6 answers · asked by bennett311 2 in Business & Finance ➔ Corporations
You need to work better, smarter, and faster. One or more of these three essential items is missing.
2007-01-25 08:52:04 · answer #1 · answered by Anonymous · 0⤊ 0⤋
The resume needs somewhat artwork. in case you're taking it to the community pastime service, and they should be able to help you. playstation : Your purpose is weak and too lengthy. Shorten it somewhat and make it pop. keep in innovations, that is the first component an corporation sees at the same time as they seem at your resume. also, be effective to deliver a canopy letter continuously. even with if the advert would not ask for one, contain it besides. Alot of cases that is what receives your resume examine contained in the first position.
2016-12-03 01:19:17 · answer #2 · answered by ? 3 · 0⤊ 0⤋
Is there a real problem? Is the repair group incapable of repairing the fault? Is the management group not interested in solving the customer problems? You need to know what you are up against. Direct the customer to those things that should help.
2007-01-25 08:52:23 · answer #3 · answered by whatevit 5 · 0⤊ 0⤋
outsource to clean up the service desk requests. Update your resume as well, start interviewing for some of the customers if you want. Once you get another offer, tell management about the lack in capability. If they fire you, great...get unemployment for those two weeks between jobs.
2007-01-25 08:51:19 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Tell them that quality takes time and you need help, even if it's temporary to catch up. You need to back this up with facts. Good luck
2007-01-25 08:50:16 · answer #5 · answered by Tiger by the Tail 7 · 0⤊ 0⤋
be honest with them
2007-01-25 08:49:21 · answer #6 · answered by Anonymous · 0⤊ 0⤋