How can i face my fear when taking a call from a costumer?

Answer 1

Treat a customer with the courtesy and decorum that he deserves. That is no reason why you should shiver at his call. Do well your work to the satisfaction of your customer. If you customer is dissatisfied, leave him alone to take his own decision. But, be polite, even while you put forth you points.

Answer 2

Ask yourself what it is you fear. Are you scared they'll think you're a twit? Tell yourself it doesn't matter what they think cos you don't know each other so how do you know that theirs is an opinion that will matter.
Are you worried they will tell their friends about you and make fun of you? Tell yourself that the likelihood of that actually happening is very small, and even if they do, it won't matter because you won'tknow about it!
What else is there? They're not going to jump down the phone and hit you with a brick cos your conversation skills aren't fantastic, are they? They're not likely to attack you with a lump of wood because you had to look up an answer on the computer or whatever it is that you do. Whoever is on the end of that phone is a voice, and there is nothing they can do that can cause you harm, or worry unless you let it worry you.
Breathe, relax , pretend it's just one of your friends on the phone and you're having a chat about the football or whatever.
Good luck!

Answer 3

The first thing is to remember that a customer is simply a human being who may, or may not, partake of your services.

When dealing with customers, politeness and courtesy, even if they are practiced social forms, are an easy way of making the customer feel that you are concerned with their needs.The fear in talking, in general, is usually fear of 'spontaneous' conversations, where there are no pre-set replies. The repetition of courtesy phrases takes some of the fear out of the communication since there will be less opportunities for 'spontaneous' conversation.

Sometimes, it can even be helpful to let the customer know that, because you do value their business, you feel nervous lest you disappoint them in some way. By recommunicating your fear towards the customer that it is a possible response to their disappointment, you are able to 'mask' the social phobia you feel, in addition to making the customer feel as if the company you represent truly cares about them.

Although quickness is high on a customer's list of priorities, service and understanding of/dedication to their needs is usually top priority. Be helpful, but be honest. A customer who feels as if they are being treated as a respected individual will, no matter if they do business with your company or not, carry their experience with them wherever they go. One well-serviced potential customer is the same as 10 actual customers.

Answer 4

Its good to know that the person on the other side of the phone is human like you and not Donal Trump. It's good to think of a joke before making or taking calls from customers that way you answer the phone with a smile.

Answer 5

You should put yourself first. Do not imagine that you are the loyal servant of the customer, but rather his superior. This will give you more esteem, assuming you are in control. You don't have to speak ar seem like you are. But once triggered in your mind the fear will leave you...

Answer 6

sure, I had an truly basic concern. the phobia of public speaking. i could often stutter, sweat profusely and basically freeze as quickly as I had to assert something in front of any team greater desirable than 3 or 4 people (who weren't my pals). I even have because of the fact that conquered this concern via years of prepare and "desensitization". I now easily appreciate speaking in front of massive crowds, and characteristic carried out one among those great style of situations.

Answer 7

you have to break out of your shell, in order to do this you have to just sit and think, do i want to keep living my life in a closed hole or do i want to excel in my life and overcome my fears, just sit and tell yourself "this aint nothing, i can be relaxed and at ease with taking customer's calls, they there are millions of people across the world that can do it, why the hell cant i"?

Answer 8

Psyche yourself that you are there to extend your services and that you are doing him a great favor and not the other way around. Also, convince yourself that you are more knowledgeable and better equipped than the customer.

Answer 9

r u working for the call center?

anyway it is personality trait.

better visit a psychologist and had two 2 three session of tharepy u will it set.

it is nothing but , it depends on our background how n where we r brought up in.

good luck!!!

Answer 10

Drink lots of beer before picking up