customer situation?

Question

this one customer who was waiting for a period of maybe 15mins got angry and started cursing at me because i didn't attend her because at the time i was busy with another customer at the time.She said b.s. all i did was calm her done and took care of her. My question is if I face another similiar situation should i cursed her out and put the person in their place, and risk getting fired?

Answer 1

no you should greet the customer and tell them you will be with them in a minute. you will be surprized how willing they will be to wait if you just acknowlegde them

Answer 2

I'm not sure of the context of the situation (i.e., what sort of help you were providing, what other help might have been around, whether the customer you were helping really needed that much help, etc.)

Sometimes those things help to explain why another customer is getting frustrated.

But your job as a customer service rep is to do your best to help everyone to feel at ease and to resolve their issues as quickly and correctly as you can. It's not an easy job, dealing with someone else's frustrations.

(My wife ends up doing customer service in her job, and I am amazed at her patience and also her commitment to treating someone right even when they're being a complete jerk.)

In this situation, I would have probably seen whether there was anyway I could have multi-tasked the two requests. Sometimes if the other person has a quick request, you can ask your current customer if it's okay to get them taken care of and get right back to them. But you'd have to feel that out.

Under no circumstances should you ever swear at or chew out a customer. You are not representing you, you are representing your employer, and you should do all in your power to present a good face for your company. This will be HARD sometimes, if you're human... but it's still the bottom line.

Perhaps there will come a time when you feel you need to say something to preserve your integrity or maintain your self-esteem. You must then decide if your job is worth that expression of frustration and/or standing up for yourself. If you say it, that's your right as a human being... but you must be prepared to lose your job in the process.

Otherwise, keep trying to not take the criticism personally; and think of ways you can help the customer to feel better about things, even if you can't fix their problem. Why are they mad? What do they want? How would you feel in their shoes? Keep trying to empathize, even when you're frustrated with them.

You've got a tough job, and I admire your patience for sticking with things and reining in your anger.

Answer 3

If that long of a wait is not normal for what you do, next time you simply must show the waiting customer periodically that you haven't forgotten about them. Do that either by a look of acknowledgement or by just saying so.

Never swear at a customer under any circumstance. Conrol your frustration until the customer is gone. As soon as you begin swearing back at them, you've fallen to the same low level they're in. And certainly, you've assumed no control of the situation - which is your responsibility.

At most places, you must handle the situation in the way described or you will no longer have a job there.

Answer 4

No you cant curse them out bro. You seem to have a job that is predominantly customer service and satisfaction. So no matter how rude or ignorant this person is acting, you have to bite your lip and take it if you want to continue working at the establishment. Someone's ignorance is not worth you losing your job.

Answer 5

First, for those those that imagine charging for a huge, emblem'd drink cup is outrageous allow me allow you to do not forget that each little thing interior the 4 walls of my eating position prices me $$$. i supplies you you with a small, sparkling, plastic water cup at no value. previous that, the lid,cup,straw,water, and ice all value me money so this isn't any marvel that your organization expenses for that. so some distance as rude shoppers you want to how one can reply effectively. pay interest say sorry remedy Thank previous that, advance a thick epidermis and and do not forget that as quickly because it includes human beings's nutrition they have little staying power or tolerance. in spite of the undeniable fact that, you may want to no longer tolerate abusive shoppers or all people that calls you any variety of brand call or insult. many human beings experience this is alright to search for suggestion from with underlings or children in a rude or disrespectful way because they prey on the weak and this gives them a experience of potential. In those circumstances you may want to easily say "perchance my manager can help or serve you more effective powerful." Then get the Mgr.

Answer 6

This is a mentally disturbed person. You will gain nothing by retaliating. Just swallow your pride and apologize. Just think about all the decent nice customers you have. Luckily these bad apples are not common. Hang in there.

Answer 7

YOU KNOW ONE THING ONE SATISFIED CUSTOMER IS EQUAL TO THOUSAND ADVERTISMENTS.. SO IF YOU PLEASE ONE CUSTOMER HE/SHE WOULD BE LOYAL TO UR BUSINESS OR TO YOUR COMPANY AND THIS MAY INTURN GET A GOOD RELATIONSHIP WITH YOU...

Answer 8

Kill them with kindness!!!