Bought a pair of boots in the lk.bennett sale. not at all happy with them, actually thought there was a fault with the making of them. Worn them about 6-8 times, and felt they leaked, and the bottom of the sole was damp. I was not wading around in streams!Took them back, the manager agreed and saw there did seem to be problem, so she said she would have to send them to customer services. I left about 5 messages with C.S. with no response. Sent e-mails etc. Then yesterday i recieved a letter saying that there was no problem with them, and due to our findings we will not refund or exchange. Is this right? Can I get my money back?
2007-01-22 22:34:07 · 3 answers · asked by ronnie w 1 in Politics & Government ➔ Law & Ethics
Your contract is with the store that sold you the boots. The manager there should have refunded your money as he agreed the boots were faulty. Sending them to customer services is no excuse.
I would write back to customer services explainng that the manager had agreed they wer faulty and you would like a refund.
Failing that, if they returned the boots to you, take them back to the shop, and speak with the manager again. under the Sale of Goods act, it is the store who should refund or replace.
2007-01-22 22:45:08 · answer #1 · answered by Crube 3 · 0⤊ 0⤋
You must really have a very good reason
Or some kind of agreement with the store
to return the boots and get your money back.
Good luck
2007-01-22 22:49:50 · answer #2 · answered by massimo 6 · 0⤊ 0⤋
Alan R is right. Follow his advice.
2007-01-22 22:58:27 · answer #3 · answered by David M 7 · 0⤊ 0⤋