hi there,
have u ever called up call center of your mobile operators?
If yes,
Q.1. how many times u have called?
Q.2. for what queries did u call ur call center operator? (eg: roaming, bill clarification, caller tunes, etc.,)
answers will be highly appreciated.
am compiling a report on Call center traffic of Mobile operators.
any help will be highly appreciated.
warm regards,
Mukesh
2007-01-22 02:09:15 · 9 answers · asked by Gyaan Guru 2 in Computers & Internet ➔ Internet
yes i have
1. didn't count but i'd say around 10 times i think it should be, maybe even more
2. usually i call them to get to know about new tariffs, how to change some of my options, also couple time i called them to ask about roaming - when i went to spain and ukraine, and france. Our call-center is very nice, people are polite (cause they have to of course), and always helping.
On other not very important and new things i look up at their web-site, it also has all the information about it!
good luck
2007-01-22 02:18:55 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I have called maybe 4 times in the past year.
Once because there was a clear mistake on my bill and I was being overcharged. They said that it was indeed an error, corrected it and gave me my new balance.
Twice it was for bill clarification - explaining charges that I wasn't expecting after signing up for new services.
Once to ask for a payment extension - people don't judge - it was for the December payment and I was trying to juggle a good Christmas for my 10 yr old daughter - I'm a single parent and I've never gotten child support - so give me a break!
Hope this info was helpful to you.
2007-01-22 02:15:50 · answer #2 · answered by Marvelissa 4 · 1⤊ 0⤋
I even have observed as my operators call focus on 3 or 4 situations in 9 months to make sparkling my suggestions that I chosen on my plan, what some new constructive components have been, & to acquire greater constructive components on my cellular internet. wish it helps
2016-10-31 23:52:10 · answer #3 · answered by ? 4 · 0⤊ 0⤋
YES! I have had to call about 4 times in 5 years for my balance, minutes used (as they are never accurate) and contract changes.
2007-01-22 02:13:30 · answer #4 · answered by bradnmich2003 4 · 0⤊ 0⤋
hi there have you took a look at where you put your Question ? computers and internet . and no i have not called up call center of mobile operators
2007-01-22 02:12:28 · answer #5 · answered by me and you 6 · 0⤊ 0⤋
yes I have
mostly regarding minutes on call plan
2007-01-22 02:12:06 · answer #6 · answered by glamour04111 7 · 0⤊ 0⤋
yes. for billing error, gprs and mms setting, change of plans. a number of times.
2007-01-22 02:14:17 · answer #7 · answered by bargarhwala 2 · 0⤊ 0⤋
1) 2 times
2)Ask if i could use my phone in America
My phone network is T.Mobile
2007-01-22 02:16:29 · answer #8 · answered by Bella 7 · 0⤊ 0⤋
yup i did many times.couldn't remember how many.
i called them regarding my load conversion, it's more on cases involving my credit.
2007-01-22 02:21:26 · answer #9 · answered by warrior is a child 6 · 0⤊ 0⤋