Indian or Filipino customer service representative? Which do you prefer?

Question

It has been known that several US companies are outsourcing call center jobs to few countries like India and the Philippines. If you call companies like Apple Mac, Dell, Earthlink, Vonage, AOL, etc. your call shall most likely be routed to either an Indian or a Filipino representative. Racist answerers, do not bother to answer the question please.

Answer 1

ive already had HORRIBLE experiences with indians

but ive never had a Filipino one

Answer 2

I had a wonderful experience talking with a CSR in Bombay the other day. He spoke with an Indian flavored American English accent. He was very helpful and had a good grasp of coloquial American English.

I don't know if I have spoken with a CSR in the Phillipines or not.

I have no problem with off shore CSRs. Having once worked in a CSR call center for two horrible months, the Indians can have those jobs! Call centers are the sweatshops of the twenty first century!

On the otherhand my husband has talked with offshore CSRs and couldn't understand a word they were saying even though they were supposedly speaking English. He would get so frustrated he'd sometimes hang up on the call, try again later in hopes he'd get someone who spoke with less of an accent. He's not anti-off shore CSRs, he just wishes they could speak better English....American or Brit, or Aussie!

I can understand heavily accented English and can cut through the thickest.

Not many Americans can and there are quite a few who take offense having to understand heavy accents. Many Americans are also very upset that the low paying CSR call center jobs have gone offshore. And having to talk with someone with a heavily accented voice only makes them angry.

We live in a GLOBAL economy where economies of scale are looked at in global terms. Many years ago the low paying CSR callcenters were in the American South or the Midwest, where in the 1980s and early 1990s these areas were struggling economically. The call center jobs were welcomed and remained until even those jobs got to expensive. By the late nineties those low skilled CSR jobs moved to India and elsewhere in Asia where their economies are still growing and a CSR job is well paying by their standards, but too expensive by American standards.

The only solution for Americans is to upgrade their work skills and learn jobs that cannot be outsourced and sent off shore.

Answer 3

I always politely ask for some one who speaks clear english. I have offended some but I am always routed to the right person and I find that the Filipinos are always more polite and better speakers. I don't think Indian people care if they are communicating clearly or not.

Answer 4

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If you seem arrogant or rude to each other it is probably because there is different etiquette between the two cultures. Something that may seem second nature to one of you may not even be known to the other. If your tone of voice is polite, then the call centre person will pick up on this and try to be polite back, although this may not be obvious.

Answer 5

If you are not fully fully happy with the service ,report the matter to relevant authority in the company. Thinking or feeling otherwise is wrong.

Answer 6

I personally don't care who I talk to as long as 1) they speak English--broken or not I don't care, and 2) can communicate. I'm tired of hearing people read from scripts and not answering my questions--stick to the script, if it's not on the script don't repeat yourself. Makes me crazy.

Answer 7

I definetely prefer an Indian one, not to be racist but i just am more comfertable with them

Answer 8

chinese