I have a problem with my computer when i try to factory reset
so its like new it just turns black and nothing i got a vires so i want reset it and it doesnt have a cd to reset
HELP
2007-01-21 11:04:36 · 6 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Desktops
If you have a virus & are not a computer geek, you should take it to a computer specialist.
2007-01-21 11:08:04 · answer #1 · answered by mn1463 3 · 0⤊ 0⤋
Are you trying to restore the computer because
A. your antivirus program found a virus?
B. Or because you feel a virus did some damage that is causing major system problems?
If the answer is (A), it's kind of pointless to restore your system if there are no virus related problems.
if the answer is (B) and you still want to restore it back to factory settings you'll either need a full version of Windows XP and all of the software drivers or you'll need to contact the manufacturer for a restore disk.
In any case it's better if you take the computer to a service center.
2007-01-21 19:20:14 · answer #2 · answered by Shawn H 6 · 0⤊ 0⤋
If your computer doesn't "turn on" it may be your power supply or motherboard. If it POSTS (gives you a black screen with white numbers) it could be your hard drive. Write back with as many details as possible and I will walk you through it.
2007-01-21 19:14:30 · answer #3 · answered by Roger J 3 · 0⤊ 0⤋
More info needed. what type of puter do u have? What OS do you have? in fact do an online scan for viruses and see if you really need to do a full windows recovery. www.pcpitstop.com
2007-01-21 19:09:34 · answer #4 · answered by brilcream 3 · 0⤊ 0⤋
oh dear oh dear ask the manufaturer for the CD to reset it
2007-01-21 19:08:02 · answer #5 · answered by Exterminator 4 · 0⤊ 0⤋
What do you do to get the black screen
2007-01-21 19:09:58 · answer #6 · answered by Jerri J 1 · 0⤊ 0⤋