I have had cause to complain about a major airline operating in the U.K. Have written two e-mails to their customer services but not getting satisfactory response from them.Is there any agency...help line or ombudsman that may arbitrate in this matter?? HELP!!!
2007-01-21 02:54:15 · 2 answers · asked by 4 bo ding 2 in Politics & Government ➔ Law & Ethics
It may be possible to complain to IATA at its Geneva office as the airline in question is undoubtedly a member. Note, however, that the first port of call is the travel agent (if any!) http://www.iata.org/index.htm
http://www.iata.org/whip/_files/wgid_0065/complaint.pdf
2007-01-21 04:12:50 · answer #1 · answered by Doethineb 7 · 0⤊ 0⤋
It would have helped if you would have given a few details. I think it might depend on what the complaint is. You may need to go to another organization.
2007-01-21 02:59:02 · answer #2 · answered by TexasRose 6 · 0⤊ 0⤋