but they offered to fix it under guarantee/business user policy. Laptop was bought from store by my partner on 22.12.06 and collected in store by her. I asked for refund/exchange after 23 days which they refused. Put me through to techies and spent a long time on phone trying to resolve problem but still persists. Is this within PC World's advertised Policy? Is now 30 days and laptop still faulty (sometimes won't wake up from standy) though is not a big problem though not the point imo.
2007-01-20 09:21:29 · 16 answers · asked by Julius 1 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I have just examined the Returns policy for PC World. The following extract clearly states that you are entitled to an exchange or refund:
Return of Faulty Goods - Delivery Items
The following are guidelines for all goods ordered for delivery. (For Collect@Store orders, please see in store Terms and Conditions and your receipt wallet). Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:-
in otherwise in 'as-new' condition;
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
I would ask to speak to the manager and take along a copy of the web page. Link below. You could also consult your local trading standards if they persist.
2007-01-20 11:01:13 · answer #1 · answered by Slipperman 4 · 0⤊ 0⤋
Hi
You need to keep bugging PC world for a refund or for it to be completely fixed.
It comes with a standard 1 year manufacturers warranty, so they should without question be able to fix the problem, and that too not just over the phone but actually take it away to be looked at.
Have you taken out any added insurance? that would help with any thing not covered within the manufactures warranty.
I brought a laptop from PC world a week before you, and i took out the extra insurance with it as you just never know whats going to go wrong in the First few weeks/months. Luckily my laptop seems to be ok at the moment.
So although you may not be refunded they SHOULD be able to solve your problem which is covered under the one year warranty. Check all the booklets and papers that came with the laptop. And if possible for you take out the additional insurance, even if it is for just a few weeks just incase something else goes wrong.
Did you check the laptop's certificate of authenticity (Microsoft) which should be attached underneath the laptop as there are alot of fakes out there too. sorry
2007-01-20 09:46:14 · answer #2 · answered by Electric 5 · 0⤊ 0⤋
I have a friend who bought a PC a major store and it was worked on by the store three times at my friends home. He was told that if it had to be serviced again, the next time he could demand a new PC as he would be protected under the Lemon Law. You might try to keep having it repaired and keep the records. You should be able to make them take it back for replacement.
2007-01-20 09:35:37 · answer #3 · answered by gyro-nut64 3 · 0⤊ 0⤋
I bought a external hard drive that doesn't work properly with my pda. I took it back within 14 days and they said basically not fault not our problem.
The returns policy for online buyers and in store buyers is different. Buy it online and you can return it within 14 days no questions asked.
Not best impressed either, even sent a complaint letter and they just point out the 14 day thing is online purchases only.
I'd get them to fix the laptop. Blood out of stone for getting your money back I think.
2007-01-20 09:32:47 · answer #4 · answered by Anonymous · 0⤊ 0⤋
All Electrical goods come with a standard years guarantee if cant be fixed then you would be entitled to refund or new PC If you took out insurance policy with them then that would be a different matter but I would of thought they would still be liable to fix the problem
2007-01-20 09:33:47 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Take the thing back to them and demand your money refuse to leave until they give it back to you remember you are protected by consumer law. If your gadget fails within a year their must fix it or refund you. Refund is better cos you can buy from another shop.
2007-01-20 11:48:45 · answer #6 · answered by cool runings 3 · 0⤊ 0⤋
If it is genuinely faulty you are entitled to a refund and exchange but you need to put it in writing stating the problem and give them a deadline to replace/fix it.
Also tell them u are writing to Trading standards - normally kicks them into gear
2007-01-20 09:31:35 · answer #7 · answered by Cherrypink 3 · 0⤊ 0⤋
I would report them to the Better Business Bureau. They should have their exchange.refund policy published on their website and posted in their stores. Also on the receipt for purchase. If they are not honoring their policy you can also report them to your local Department of Commerce.
2007-01-20 09:30:52 · answer #8 · answered by rainysnana 4 · 0⤊ 0⤋
sounds more like a software problem rather than an actual problem with the laptop.
after 23 days i think they are allowed to refuse a refund.
2007-01-20 09:26:34 · answer #9 · answered by Anonymous · 0⤊ 0⤋
your consumer rights are there to protect you in these instances. if you bought the laptop on a credit card, get a refund from them and let the CC company sort it out
look up the consumer credit act in google
2007-01-20 09:30:21 · answer #10 · answered by yoric h 3 · 0⤊ 0⤋