Can I cancel my 12 monthly mobile contract ,if the dealer is not giving my agreed cash back?

Question

I purchased one mobile phone with free mobile set and free line rental (by way of redemption).By the time of purchase they agreed to give all the line rental by 5 equal installments. For my first installment I sent my paid bills to the dealer but they rejected my request stating that I did not sent the invoice/welcome letter.It was not stated in the agreement.Any way I sent the said invoice also but no reply. I would like to know whether I can lodge a complaint to any appropriate authority or cancel my 12 month contract after five months.

Answer 1

they already broke your contract, by not living up to their part of it. you can definitely cancel, and they'll probably try to charge you for canceling. don't pay.

there are places you can get in touch with- the better business bureau, federal trade commission, places like that. i think either one of them could help you. although i'm not sure but the FTC may not be able to help unless your mobile company is based in a different state than the one you reside in.

Answer 2

If you didn't meet ALL of the requirements at the time that you applied for the rebate scheme you're out of luck. You should keep photocopies of ALL of the paperwork in case there is any question on the validity of the claim.

Most of the claim procudures are intended to confuse you if you don't read it VERY carefully. Failing to meet any of the requirements is reason for denial of the claim. They're betting that you'll muck up somewhere so that they don't have to pay the claim.

The rebate schemes are usually run by the equipment manufacturers, not the service providers. There are two separate and distinct agreement at work here. Even if the phone manufacturer fails to deliver on the rebate, your contract with the carrier is not affected by this. So, no, you don't generally have grounds to cancel the contract without penalty.