My 2005 Toyota has 24k miles and the right front shock just blew out. Is this something that should be covered under warranty or does it fall under the normal wear and tear?
2007-01-19 13:32:05 · 7 answers · asked by John B 1 in Cars & Transportation ➔ Other - Cars & Transportation
In this case, I would say it should be covered, if it was just a slight leak, that might be considered wear and tear, but to blow out is a defect. Shocks may be considered wear and tear by some manufacturers, but they should also last a lot longer than the basic 36k mile warranty period.
Take it to the dealer or call and ask if it would be covered, asking is free and they should be able to tell you if it is or isn't covered.
It may be something they're having problems with and will cover without a question, even if Toyota considers it a wear item. Worst they will tell you is no, it isn't covered.
If they do tell you no, then ask why it would go out like that at such a low mileage and tell them that you're disappointed in the shock failing at such low miles and isn't there anything they can do to help you.
If all else fails, contact Toyota's toll-free customer service number (they should have one) and explain what's happened and tell them that you're disappointed that they won't stand behind their product. It isn't a guarantee that you'll get it covered, but it doesn't hurt to try all your options, either.
2007-01-19 14:50:27 · answer #1 · answered by Mark B 6 · 0⤊ 0⤋
It really depends on the dealership you take it to. I used to work at a Ford dealer and we would cover shocks under about 10k miles, but 24k miles is pushing it. Most likely they would consider it normal wear and tear.
2007-01-19 21:46:12 · answer #2 · answered by Kevin 2 · 0⤊ 0⤋
Not usually but if it failed suddenly at this low a mileage then this is not typical "wear and tear". Your dealer should replace it. Document the date it happened and the mileage the best you can in case you have to escalate it to the zone rep (if the dealer is uncooperative). Typical life for these components is 50-100 thousand miles depending on the pothole per mile count in your area. In Elmira (NY), the count is pretty high and my Honda shocks are still going strong at 138,000 miles.
2007-01-19 21:49:40 · answer #3 · answered by jims2cents 3 · 0⤊ 0⤋
I had a rear shock start leaking on a 1 year old Mazda I have. I took it to the dealer, and it was replaced free of charge. So I assume the answer to your question is yes.
2007-01-21 11:09:20 · answer #4 · answered by garyr32000 3 · 0⤊ 0⤋
I "blow out" is a manufacter defect. Under normal circumstances a shock is a wear item, but you have an excellent case.
I am a total GM/FORD person, so pardon the following rant: ITS A TOYOTA...THE ARE PERFECT...NOTHING EVER BREAKS ON THEM...I HAVEN'T A CLUE WHY THEIR DEALERS EVEN HAVE A SERVICE DEPARTMENT.
2007-01-19 21:37:57 · answer #5 · answered by johngelsomino 2 · 1⤊ 0⤋
Normal wear and tear. It falls under the same catagory as brakes, windshield wipers, etc.
2007-01-19 21:36:56 · answer #6 · answered by Anonymous · 0⤊ 0⤋
no i think it would only be covered if it has a recall, call the dealer you might get it fixed for free or even cheaper.
2007-01-19 21:37:15 · answer #7 · answered by nathan j 2 · 0⤊ 0⤋