Does anyone know how warranty's work on furniture that are faulty in design?

Question

I purchased a bedset from Art Van last Feb. My bedframe keeps cracking right down the face of the bed posts. I've had my bed replaced twice now and it's not even a year old yet. I just found out that I have not recieved a new warranty with these beds and my warranty will expire next month. Anyone know what I can do about this? Is there any way I can get them to take this bedroom set back and replace it with a different style? They are supposed to have a 5 year warranty I can buy for $100, but they say I could only buy that within 30 days of recieving the bed, even if they would allow me to buy it now should I, I will just end up with a bed that's split in 5 years right? Any help is appreciated!

Answer 1

Not only would I call, as Uncle Bob advised, but I would also write a detailed letter of complaint. Find out who the letter should be directed to and send it "registered mail."

In the letter, be as detailed and specific as possible. State the facts, and send pictures if you can. Give dates, contacts, etc. and anything else that would be of help.

Keep your letter professional and to the point. End it by stating precisely what you expect the company to do. Don't make any threats, just say something like..." In view of the problems I have outlined, I would like your company to ......". Here you can say "replace the defective furniture with another style," if that's what you want. Be assertive without being rude, but make your dissatisfaction very clear and your request for resolution concise and emphatic.

Good luck.

Answer 2

CALL, CALL, CALL. The squeaking wheel gets the grease. You need to get on the phone and harass the hell out of these people. Believe me it works every time, they do get tired of the phone calls after a while, and send out a factory rep to address the situation.