The carging port on my mobile snapped as i plugged it in to be charged. I rang t-mobile and they told me as it was 4 months old, they would repair it and i should take it to the shop i bought it from and they would send it off. after a couple of weeks they rang and told me that the broken part was not covered by the warranty and i would have to pay a charge, which i refused to do. They sent it back and now are still charging me for the contract, which i refuse to pay.
Now they say that it is down to the manufactuers to repair the phone and i should pay the bill. I say they should have said that in the first place, they made a verbal contract to fix the phone, and then broke that contract.
Who is reponsible for fixing the phone? T-mobile, the manufactuers or me?
thanks
2007-01-19 04:46:40 · 5 answers · asked by stevenhawkins2208 3 in Consumer Electronics ➔ Cell Phones & Plans
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Hmmm...I also have t-mobile I have the razor and I have had countless problems with the phone however when ever I call t-mobile they send me a new phone then I send them the broken phone.I don't have the INS on my phone because if it is going to brake it is going to brake with in the 1 year manufactures warrant.
I dropped my phone once and some guy a the phone place supper glued the dam thing and I sent ti back and t=mobile sent me a new phone...I think you just got a jurk and a ***...you should talk to a real person who knows what is going on.
Because if the phone is new you ....by law you have one year...no matter what brakes on the phone..water damage don't count.
When ever I called t-mo they never told me to take it back to the place where i got it from..I think that person you talked to is snowing you.LOOK IT UP YOU HAVE ONE YEAR...
2007-01-19 05:23:15 · answer #1 · answered by Scarlett L 1 · 0⤊ 0⤋
Unfortunately any physical damage to a phone is seen as just that from any network you are with. A manufacturer's warranty covers mechanical breakdown and software related issues. Any water damage, physical damage is down to insurance. I work for a network and have never seen a repair company fix any physical damage without a charge to the customer. My advice is to pop into a phone repair shop or a small shop that unlocks handsets and sells the odd accessory. They are cheap and usually have parts, especially for Nokias. Sorry there's nothing more positive or free for you
2007-01-19 06:42:59 · answer #2 · answered by antonioroman2000 2 · 0⤊ 0⤋
producer's warranties conceal any producer illness. in case your telephone has been in contact with any liquid or has actual harm, it truly is not considered a producer's illness and they could have despatched you to do an coverage declare because it truly is more reasonable than procuring a clean telephone. And a twin of any coverage, there'll be a deductible. also, some agencies help the service they grant, no longer the equipment you take advantage of. you would possibly want to properly have the ability to get round this by happening to the corporation that manufatured your telephone. the in reality portion of evaluate is they could require you to deliver your telephone in for restoration and also you'd be without a telephone for as a lot as 8 weeks. So saving the 15 admin fee gained't be properly worth it in the great.
2016-11-25 20:33:41 · answer #3 · answered by hergenroeder 4 · 0⤊ 0⤋
Its obviously T mobile who is responsible...But do u have any insurance? Under any warranty, any damages should have been covered...including water damage...
2007-01-19 04:51:18 · answer #4 · answered by MK <>< 5 · 0⤊ 0⤋
hi
the contract for your fone only covers you for munufacturing defects, you are highly unlikely to be able to get it fixed or replaced without having insurance with your mobile provider
it is worth checking to see if it is covered under your house insurance
2007-01-19 05:32:09 · answer #5 · answered by frogg135 5 · 0⤊ 0⤋