Have you ever changed your bank/insurance company or any other service provider because they moved their call centres abroad ! and if so why.
2007-01-19 03:55:55 · 12 answers · asked by Anonymous in Social Science ➔ Psychology
When my contract with BT expires im looking to change to one with UK only call centres,I have also recently changed my motor insurance from Norwich Union because i cannot understand the people in the indian call centre
2007-01-19 04:11:04 · answer #1 · answered by CRAIG S 3 · 0⤊ 0⤋
I've never changed a service provider because of their foreign call centre.
However, when speaking to Talk Talk Customer Services recently had nothing but problems trying to communicate with their call centre who are "abroad" amongst other problems and ended up cancelling my service with them.
I used to work for a storecard provider who moved their call centre to India and we received a 50% increase in complaints.
2007-01-19 04:13:10 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Yes changed from BT to NTL because i can't understand the people in call centres but they charge you £1.50 per minute
2007-01-19 03:59:38 · answer #3 · answered by Jade Goody 2 · 0⤊ 0⤋
no but im considering it. my credit card company has its call centre in india. i am no way racist by saying this but they dont understand me and when they have a broad accent i dont understand them either. it justs takes longer on the phone to get the help.
2007-01-19 04:01:29 · answer #4 · answered by *♥* donna *♥* 7 · 0⤊ 0⤋
i bank online - uk call centre
i work for a mobile phone company - uk call centre - many customers tell me they do not want overseas call centres
was with tiscali broadband - non uk call centre - left them for another provider
2007-01-19 05:47:01 · answer #5 · answered by frogg135 5 · 0⤊ 0⤋
I would do if it wasn't so difficult to actually change.
Really anoying when they have no local knowlege.
Lloyds bank are particularly bad, very nice people in Bangalore (I think) but they don't know what they are talking about.
They just say please and thank you a lot.
2007-01-19 04:06:49 · answer #6 · answered by hard as nails 5 · 0⤊ 0⤋
Yes because I could not understand the people I was speaking to, their accents were impossible for me to decipher, and they did not have the answers to my questions anyway.
2007-01-19 16:16:26 · answer #7 · answered by Social Science Lady 7 · 0⤊ 0⤋
poor Sanjay is being paid pennies on the greenback, yet he's satisfied to have artwork. sure, it extremely is problematical to speak to somebody who isn't fluent on your interior sight language, yet each and every of the jobs have been outsourced to India.
2016-12-16 08:18:56 · answer #8 · answered by ? 4 · 0⤊ 0⤋
I'm going to yes because I don't think they do a very good job for us in the UK
2007-01-19 03:58:55 · answer #9 · answered by Sir Sidney Snot 6 · 0⤊ 1⤋
no i havent,i dont trust call centres
2007-01-19 03:59:18 · answer #10 · answered by angus r 5 · 0⤊ 0⤋