Why is the new, previously working battery now not charging?

Question

I sent my computer to be fixed through Best Buy two months ago. I finally got it back yesterday. They replaced the motherboard and battery, and when I tested it yesterday, the computer could turn on without the charger, after charged. Very happy, I turned the computer off to charge fully. I came back today and it won't turn on at all without the charger. I turned it on plugged in, and it says that the battery is at 0%. It's been several minutes and it is still at 0%. Even yesterday the battery was at least at 2% and I know I turned it off fully after I turned it on. Gaaah, this has to be 5th time I've sent this damn computer to be fixed and have gotten a new battery. Thank god I have a warranty, but still, it's been only one day and it's broken again. I could rip my hair out!! I need this computer for school and it's being so stupid. I would be very grateful if someone helped.

It is new and it was working yesterday. :(

Answer 1

It's actually pretty common that a new battery is a dud. Each time I buy one I cross my fingers. Hopefully they will swap it out for you.

Answer 2

You should take it back again and this time talk directly to the manager of the Best Buy Store. Tell him that you want a new laptop to replace yours, and bring with you the slips from where you've had the laptop brought in and worked on. If this is a relatively new laptop (within the last few weeks, or 2 months), remain firm in your stance.

Keep your self controlled (dont scream or cuss), but at the same time let them know you've reached the limit of your patience, and expect better service than you've gotten.

Answer 3

Common Battery Issues

The following are the most common issues occurs with Batteries:

1. Battery not charging properly.
2. Battery hold time less.

Cause:

Both the above issues could occur due to battery malfunctioning or failure.

Solution:

To resolve these issues, perform the following troubleshooting steps:

Step 1:

Try Power Drain Steps.

Here are the steps to perform a Power Drain Procedure:

1. Disconnect the AC Adapter.
2. Remove the Battery.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter; do not connect the battery now.
5. Turn on the Notebook power.

Step 2:

Provide the Battery Calibration steps.

Note : Refer ABC for steps.

Step 3:

Update BIOS.

Step 4:

Run a Battery Health Check from the following HP Website:

http://h20239.www2.hp.com/techcenter/battery/index.htm

BATTERY USAGE TIPS

Extend notebook battery life:

Running out of battery power in the midst of a crucial project is a common fear among mobile computer users. If you've ever had to rush off in search of an outlet so you could finish an important presentation, you'll appreciate knowing how to get the most out of your notebook battery.
Batteries for laptops come in three main types: nickel cadmium (NiCad), nickel metal hydride (NiMH), and lithium ion. Each of these batteries is rechargeable with an AC adaptor. In most cases, it will give you between two and four hours of computer use, depending on a number of factors. Here's what you can do to extend your battery's life.
Keep track of how much power is left in your battery to avoid unexpected disasters. Many notebooks have an external gauge that will show the battery's charge even when the computer is not turned on. Additionally moving your mouse over the battery-shaped icon in your Task Bar will show you the percentage of battery power still available.
Reduce the brightness of the screen to the minimum readable level. Many notebook models have keyboard buttons that allow you to do this easily, or you can use the slider in the Display Control Panel.
Put your computer to sleep whenever you are not actively using it. Most notebooks come with built-in, automatic sleep features, but you should get into the habit of doing it manually whenever you step away. Sleep mode, sometimes called "Suspend," shuts off monitor, hard disk, and processor, while preserving everything in RAM. When you return and activate your computer, usually with a mouse or keyboard movement, you can resume working just where you left off.
Sleep mode saves energy, but it will eventually run down your battery if you leave your computer indefinitely in this condition. Worse, you risk losing everything saved in RAM if your battery dies. If you plan on being away from your computer for more than an hour, try the "Suspend to Disk" or "Hibernate" mode. These save the contents of RAM to your hard disk before shutting down. While slower to activate, these save more power than sleep mode and eliminate the risk of losing any important data.
Remove peripherals when not in use. External hard drives, CD-ROMs, Zip drives, modems, and other peripheral devices can draw power from your battery even when they are not in active use. Disconnect them when you have finished using them.
Reduce the speed of your processor. The faster your computer works, the more quickly it uses up the supply of power. By cutting down on processor speed, you can extend the charge of your battery. Methods to reduce processor speed vary from model to model, and your manual should provide instructions for doing so.
Deplete the charge on your battery completely before recharging. While memory effects in modern batteries are much reduced from what they were a few years ago, you will still suffer a loss in the charge a battery will hold if it is not completely drained first, resulting in a shorter battery life.
Consider buying an extra battery. This way you can charge one while the other is in use, and be confident of never running out of power at a critical moment. Some notebooks, including models in the HP Omnibook and Compaq Presario lines, have an alkaline battery pack available, which provide extra security for times when no power outlet is available.
When you get a new battery, or if you're using a battery that's been idle for a few months, charge and drain it three times. This fully activates the battery chemicals that may have become lazy after a long rest.

Answer 4

are u sure they gave u a new battery?