I have a new Mac and I cannot set up my e-mail address @mac.com! It doesn't recognize my password!?

Question

It's not the CAPLOCK or NUMLOCK (which I actually don't have on my keyboard), it's that if even if I go to keychain access and change the password, it still doesn'y work!

Answer 1

All new Macs have a place to enter your Dot Mac account info but that doesn't mean you get an account just for buying a new Mac.

Some questions for starters:
Did you buy a Dot Mac account? Did it work at first or never worked? If it never worked, try re-entering not only your password but also your user name. An incorrectly spelled user name will make for a wrong password so you need to be sure both are spelled exaclty perfectly. Be sure the Mail application has the correct outgoing and incoming server addresses. Your help page for all this is at:
http://www.apple.com/support/dotmac/

If you try all the steps in the help pages, send email (fill in a different email address to get your answer, of course, such as Yahoo or Hotmail) directly through the help page form at:
http://www.apple.com/support/dotmac/account/#form

If you did not pay for a Dot Mac account, did you get a free trial account? Did it expire already? If it is not expired, use the same steps above to try to resolve the issue.

Answer 2

Check and see if you have CAPSLOCK on, if you do this is your problem, another thing, Check and see if NUMLOCK is on,(that's only if you have numbers in your password, and it's only for the right number pad.) good luck