I wrote them and got statements and sent them a letter indicating how much they owed me. They wrote back on the 14th day saying that they will look into it but it will take some time. I belive there is a timescale on when they must sort this out. How long should i wait for them to get back, is it 40 days? If they dont reply, what should I do then? Thanks
2007-01-18 05:46:15 · 5 answers · asked by Tabbie 3 in Politics & Government ➔ Law & Ethics
I know there is the court letter to send would that be after 40 days?
2007-01-18 05:53:27 · update #1
i have done exactly the same i received a letter saying that they were investigating the matter and would reply in full. i received another letter about 5 days later saying they would credit my account with the money. don't go on their time scale i believe its 14 days to reply then send the next letter. you cant loose, no bank has ever taken it fully to court and all have payed back. good luck.
2007-01-19 00:59:30 · answer #1 · answered by lisa_t197 3 · 0⤊ 0⤋
The bank should send you a reply within two weeks. If it doesn't, write again and make a phone call straight away. The best result at this stage is the bank deciding to give you a full refund, if it offers only a partial refund, refuse it and write back demanding payment in full.
Alternatively, the bank may send you a letter saying it will respond at a later date. If so, write and call back, stating that a set two-week period has already passed and if you do not hear a definitive answer within a further 14 days you will take court action.
Bank Action says in half of cases the bank will bluff and write back claiming the charges are not unlawful. Increasingly banks are replying to customers saying that they are mistaken and cannot reclaim their fees in an attempt to bluff them into not taking action.
At this point you are moving from writing letters to initiating legal action. Be aware from now on you will incur the cost of starting a claim. But as long as you claim less than £5,000, in the unlikely event of actually going to court, it will be heard in the small claims court, where you will not be held liable for the bank's legal costs.
If you are going to take court action open an alternative current account in case the bank subsequently tries to close your one with them. Also consider switching any personal loans.
There are two options for making a claim. One is to go to the local County Court in person, the other, far simpler way is through the courts system's Money Claims online service. This allows people to make claims from the comfort of their computer, save details as they go along and pay fees of between £30 and £120 online.
The bank may now repay the money you have paid in charges. If it ignores your claim, you will win by default after 14 days. In an attempt to bluff, the bank may choose to acknowledge the claim, giving it another fortnight to enter a defence. If this deadline passes without any further action by the bank, you win by default and can demand your money back.
2007-01-18 06:04:33 · answer #2 · answered by katie 3 · 0⤊ 0⤋
I don't know anything about 40 days waiting period, before it became known about banks over charging; i sorted mine out over the phone beginning of last year. It was done the following day.
2007-01-18 06:04:51 · answer #3 · answered by Anonymous · 0⤊ 0⤋
write to the ombudsman after the 40 days
they will deal with the bank then
2007-01-18 05:51:22 · answer #4 · answered by me 5 · 1⤊ 0⤋
This is a link to a dedicated forum who can advise on this sort of thing. They were on the BBC's Money Programme recently.
http://www.penaltycharges.co.uk/main_bank_charges.php
2007-01-18 10:15:56 · answer #5 · answered by goulash 2 · 0⤊ 0⤋