How is an account cancelled without calling and waiting for someone to respond?

Question

This day and age a person can set up an account without speaking to anyone, BUT in order to cancel that same account that same person must CALL someone. It is as if the company must give you permission to cancel.

Answer 1

Think about it .. you have a business...won't you try to make it easy for customers to come in but difficult to leave ?

It's simple sales strategy ... that's all. Anything to keep the loss of customers down.

regards,
Philip T

Answer 2

Depending on what you're buying, the reason the company may need to talk to you instead of simply cancelling may be because they need to document something. For example, if you purchased software online, you may need to complete what's referred to as a Letter of Destruction. Often, this is a form you must download, print, complete, sign, and fax back to the company indicating in writing that you have uninstalled the software, you have no backups of it, and so on.

The reason they require that is because they have contractual, legally-binding obligations to the software manufacturers requiring that they provide proof that the customer is not using the software illegally after requesting a refund. Additionally, companies do like to know why someone is requesting a refund so they can improve their products for future customers. If you're requesting a refund because you didn't like the way the software looked or because it didn't do what you needed it to do, your feedback about what caused you to request a refund helps ensure that other customers like you don't find themselves in a similar situation. Additionally, when you contact the company and say that you're requesting a refund because you had trouble installing or downloading, for example, they may be able to provide solid technical help (i.e. special attention) that will help you out, thus providing a better service than just a "laissez-faire" experience.

Finally, it's because some people are just plain dishonest. It happens in every sector of merchandising, but people want something for nothing. With software, they want to use the product, benefit from it, and still get their money back. With clothing, they want to wear the outfit, return it, and repeat the same thing with another outfit. I have repeatedly stood behind people at the customer service counter at grocery stores where people are returning half-empty cereal boxes because the cereal is stale or produce that has gone 'off' from not having been eaten promptly. Companies don't necessarily need to give you permission to receive a refund, but they do have every right to protect themselves against opportunistic customers. That's not saying that you're a customer who would take advantage of a refund policy, rather that the companies are zealously cautious as a result of others who are less-than-honest in their refund requests.

Answer 3

they make it hard for you to cancel cuz the company doesn't want you too