English Deutsch Français Italiano Español Português 繁體中文 Bahasa Indonesia Tiếng Việt ภาษาไทย
All categories

Computer table in their store, marked $79 with no other info other than name of item and stock number. Absolutely nothing about "Sale" or "price in effect until" or "original price $99" written anywhere on the information sticker. That was Dec 31. We came in Jan 7th to purchase, and the price was marked at $99 with general info, nothing else! I approached the sales staff, and they bluntly told me that this is the price, unknown if was on sale, and there was NOTHING they could or would do about it. I spoke with the Assistant Manager (highest mgr at the store at that time), and he was cold and firm that he didn't care that he lost my sale over $20 and any future sales, and too bad it was not marked as being on sale, there was nothing he could do about it.
What is the deal? They don't mark something as on sale, don't care about good will, seem very indifferent as to customer service and flat out practice what I'd marginally call "bait & switch"?
Feedback w/your experience & advice!

2007-01-16 11:09:44 · 3 answers · asked by YRofTexas 6 in Business & Finance Other - Business & Finance

3 answers

My mom just had a similar situation at Fry's in Vegas. She took an add in and asked for the computer in the add and they had changed it's price or something even though the add was still valid. They told her that was it, too bad, they decided not to honor that promo. We aren't shopping there anymore.

2007-01-16 11:21:53 · answer #1 · answered by peppersagooddog 2 · 1 0

The reason Fry's survives with their non-existant customer service is because the group they cater to, the engineers, computer geeks and nerds, don't care about customer service. They go there and know exaclty what they want. To them, the occasional good deal and the wide selection of nerd products is all they need. It's less noobish to be seen at Fry's then at a place like, CompUSA. The nerd dollars are powerful.

2007-01-16 11:19:50 · answer #2 · answered by trer 3 · 1 0

Based on past years, I know that the anniversary sale falls on a Friday in the middle of May. I am targeting Friday, May 16th. BTW- the 2007 anniversary sale was on the 18th (Friday).

2016-05-23 22:16:53 · answer #3 · answered by Michelle 4 · 0 0

fedest.com, questions and answers