A second-hand video camera was described on Ebay as "full kit" but when it arrived after purchase, there was no manual. The camera was also found to have a focussing defect which wasn't stated by the seller. The seller on being contacted refused to accept any liability. Ebay and Paypal have been useless in resolving this issue. This must be a common problem for people who buy items through Ebay. What is the best way to deal with it and what are my consumer rights in this instance?
2007-01-16 09:19:01 · 9 answers · asked by Isola 1 in Computers & Internet ➔ Internet
You are protected by both the distance selling act and the trade descriptions act is the seller is a trader (someone who sells regularly for profit)
If they will not help you out let them know they are in breach of the Distance selling regulations and trade descriptions act and you will be contacting your solicitor, local trading standards and the small claims court to recoup both your purchase price and costs.
Or, they could settle quickly and cheaply ?
2007-01-16 09:27:43 · answer #1 · answered by The Wandering Blade 4 · 2⤊ 1⤋
On the listing page for the video camera in your 'My Ebay', right at the bottom click on Saftey Centre. That opens a page with a few common problems, you need to check the box that says 'item not received/item different to described'. Click on 'report a problem'.
You then fill in the item number (so get it before you go to this page) and report the problem.
If you paid by paypal, it opens the paypal page and you type in that the item was significantly different to advertised, that part of it was missing and you've contacted the seller but he's not interested.
Paypal nearly always (9 times out of 10) find in favour of the buyer so you should be able to get a full refund, but you'll have to return the item at your own expense using trackable means (sent it recorded delivery so the seller can't say he's not received it back).
Good Luck... :-)
2007-01-16 09:28:49 · answer #2 · answered by Anonymous · 2⤊ 0⤋
First of if you payed through PayPal and the item is not as stated in the listing you do have the right to file a dispute. You can also do this on eBay as well. but eBay will tell you to contact PayPal first.
Next thing you could do is go through ebay here: http://pages.ebay.com/securitycenter/?ssPageName=home:f:f:US Keep in mind that what ever you do will take some time, but do not give up.
This link is also another place to file a complaint at: http://pages.ebay.com/help/policies/inr-snad-policy.html
OK, now this link is a PayPal link: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside If you have not filed a dispute do so. If you have, then call this phone number: Help by Phone 1-402-935-2050
If you have an issue of immediate concern and cannot find your answer in the Help Center, call the Customer Service Center
I hope this is of help to you as well as others that read this. From one eBayer to another. Good luck..
2007-01-16 09:41:33 · answer #3 · answered by TEX 3 · 1⤊ 0⤋
If you paid thru Paypal, file a protest with them. And if you used your cc file a claim claim with your cc company. It is up to the seller to prove that they acted in good faith. Paypal will only cover you up to $200 less a $25 processing fee. Check out the link. Paul
2007-01-16 09:30:55 · answer #4 · answered by Anonymous · 2⤊ 0⤋
Had similar probs with a phone. no refund, no working phone!!!!!! If you are in England(I am in Scotland and the laws tend to vary a bit) Call your local trading standards who can help you. They have been doing training courses for the staff as the legalities of buying on ebay vary greatly from buying in a shop. Hope this helps. Good luck
2007-01-16 09:28:41 · answer #5 · answered by la.bruja0805 4 · 1⤊ 1⤋
i might want to say that is an same, considering 2d hand stuff is 2d hand no matter the position you get it from, yet I somewhat purchase from a charity save. you spot what you have become earlier you purchase it and can make confident it suits, with the plus facet that you recognize funds may also help others.
2016-10-15 07:58:20 · answer #6 · answered by Anonymous · 0⤊ 0⤋
I really don't think you have any - especially if Ebay is being no help to you. . .
Next time, just purchase your items new.
2007-01-16 09:22:44 · answer #7 · answered by Anonymous · 1⤊ 1⤋
If the goods were not as 'described' then Ebay can help you - but can you prove that?
Other wise - Caveat Emptor.
2007-01-16 09:23:05 · answer #8 · answered by stephen t 3 · 1⤊ 1⤋
more or less you have no real protection, its buyer beware
in certain cases ebay will act but not often
2007-01-16 09:28:00 · answer #9 · answered by great one 6 · 1⤊ 1⤋