help on receptionist interview!!!!?

Question

okay i just like to know what kind of questions they'll ask for an receptionist/customer service position. someone please help me what kind of questions they'll ask anyone know please reply.

Answer 1

Hi I work at a recruitment agency in Australia.
We generally look for a few things:
1. from the resume - correct spelling (ie. liaison, accommodation)
2. clear speech (no mumbling) or slang or lazy speech (ie. "what are you's doing... should be What are you doing? or "I'll get it for you", preferably - "We can obtain that for you".
3. We ask - what is your customer service experience
4. How do you handle difficult customers
5. How can you screen a call for your manager without the caller getting frustrated
6. How do you prioritise your customers needs (ie. what to do if you are on the phone with a client/customer and someone walks in and comes up to reception)
7. We always look for neat presentation - clean tidy hair, usually tied back (if long), clean neat nails, speak clearly and smile, smile, smile (even when on the phone)

Answer 2

How fast can you type? Have you ever worked in a customer service department? How do you deal with someone who call and you can not understand their English? Do you speak any language other than English? What do you think is the most important factor when the phone rings? How is your spelling and note taking? Can you handle several things at the same time, example the telephone is ringing and someone walks up to your desk? Are you good at getting someone off the phone that you have already answered their question to best of your ability? How would handle the situation? What situation do you think that it would be necessary to call your supervisor for help? Have you ever been fired from a job? If so, why? Why should we consider hiring you for this position? What makes you stand out from the other applicants?

Answer 3

Mostly they will be looking for personality and appropriate dress from you. Speak clearly and concisely. Use proper English - no slang. For a receptionist and customer service position it's always about the personality. They will ask you questions concerning your temperament (bad tempers don't make for good receptionists). They will look for you to have had some experience. If not, then relay experiences you've had to them that might show how you can well handle the public and relate to other people, such as in different organizations you may belong to or volunteer activities you've participated in, etc. Good luck!

Answer 4

* Why have you selected to join us?
* Where do you want to be in 5 years?
* Describe your ideal career?
* Tell me something about yourself
* How did you apply for the job?
* Why do you want to work here?
* Don't you think that you are over qualified for this job?
* What competition do you see if you take up this job?
* What would you do if our competitor offer you a job?
* Why are you leaving your current job?
* What salary do you expect?
* What interests you most about the job?
* What is your dream job?
* Why should we take you?
* Don'ts : Do not repeat your resume
Do not enumerate your experience
* Do's: Prove Your interest
Be positive in your answer
Be prepared with confidence in what you are going to say
Make sure the answer comes from the bottom of your heart.
* If you have unlimited time and financial resources how would you spend them
Even though it is tempting to discuss thing you would do for fun, answer these questions with strict coherence with the job you have applied for.
Egg: If you are into teaching, touch on your interest in adult literary programmers and other teaching oriented aspects.
* How is your experience relevant to this job?
Sketch out some similar work which you have done in your previous job. It should be something justifiable by you, even though others may think differently.
You can even ask some question where you can prove that your experience stands in good strand.
* How could you enrich your current job?
Design your answer to show that you are still interested in the job and you point out a few instances where improvements can be made. Convince the person that you can be relied on and you will not get bored with what you do with time.
* How many days where you absent from work?
* Tell me about a time you had to deal with an irritate customer, how did you handle the solution?
* How do you manage stress in your daily work?
You can describe a situation of how you had managed stress in your previous work if you had one or narrate how you can find time in your busy schedule to relax a bit.
* Describe a professional skill you have developed in you?
* How do you manage your work to meet dead lines
* What books you read?
Do not ever say you have read a book which you have not. Here your suggestion can lead the interviewer to know your taste and interest. It can also hint on how you take your profession.
* What are the most rewarding aspect of you most recent job?
* What aspects of this job do you feel most confident?
* What can motivate you?
* Whom do you choose as your reference and why?
* Can we call all your references?
* Do you have any questions?
* How do you handle criticism
* Tell me about a situation that upset you at work
* Have you ever been fired?
* Do you change your job frequently?
* What is the toughest job you had?
* How do you handle tension?
* What is your current salary?
* Will you be willing to accept transfer?
* What is your weakness?

Answer 5

Same with other interviews.

Have a list ready of at least 3 positives and negatives about yourself.

Answer 6

Previous work experience

PC skills

Commuication skills

Be yourself.

Show an enthusiastic positive attitude.

Smile

Answer 7

How fast can you type?
Do you have any previous experience?
Are you a pleasant person?
What hours are you available for work?
Do you have any references?
How well do you work with other people?

Answer 8

check your smile and personality