Why is it that so many dealerships out there have such crummy service? This is a serious question - I have had domestic, Euros, and Japanese cars and almost all the dealerships for these different makes had baaaaaaaad service. They were all very nice when I was buying a car, but to order parts, etc it often can be a headache and the parts people are not very customer service oriented (especially if you are ordering "extras" for your car). Seriously, would it not be in their best interest to keep you happy so you buy more cars from them? I was going to surprise my wife with a racing jersey (she is really into it) from a dealership, and they couldn't even order it after two weeks!!
2007-01-16 07:08:12 · 6 answers · asked by Anonymous in Cars & Transportation ➔ Other - Cars & Transportation
Believe it or not there are people at the dealer who really want your service business. Service Manager, Service Director, General Manager, Owner. The service end is high margin for a dealer and they have been trying for years to get customers coming back for more than warranty work. If you have a problem ask for one of them. The service advisors try hard but they get worn out daily. Think about it, everyone the meet during the day is there for a problem and mad about it. They do not deal with a lot of happy people.
2007-01-16 07:20:24 · answer #1 · answered by smars442002 5 · 0⤊ 0⤋
It's hard to find good help in this day and age. Most of the dealerships have hired those that are looking for big money quick. Those they hire maybe well qualified for the job, but they spent big money to get there and they have to pay off the big loans that got them there. Or they were in a bad situation in another dealership and they haven't gotten over it.
However there are some good, hard working, well mannered individuals who truely do care about there customer, whether new or return, regaurdless of there needs. These people are hard to find and they may be in that very dealership but hidden from your eyes for any number of reasons.
Ultimately its a search for that one distinct person that is usually more costly than beneficial. The dealerships deal in volume of big sales and not something like an accessory that won't bring in the big commission.
2007-01-19 16:56:47 · answer #2 · answered by fixallman_77808 2 · 0⤊ 0⤋
I am sure you could probably find an attorney who would agree with you, because you could tell them the sky is brown and they would find a way to sue someone over it. But the thing is if you could not move the vehicle or it is in an awkward place like that, why not ask the service dept people to move the other car so you can get out or have them move your vehicle for you. I would never walk into their parking area and retrieve my own car. They should have brought it around to you. However, you did. Since you were driving, it is your responsibility to ensure you have enough room to get out and you can see clearly. The second thing is you should have told them to remove the old glass from your back seat. I don't know why you would want to take it with you. I feel like they are partly to blame ethically but probably not legally.
2016-05-25 02:00:14 · answer #3 · answered by ? 4 · 0⤊ 0⤋
It's true in so many places that the dealership service sucks. After the sale they couldn't care less about you. And if you did get upset and didn't buy another car from them they could always find someone else that would.
2007-01-16 07:13:01 · answer #4 · answered by tucsondude 4 · 0⤊ 0⤋
well i only deal with gm and they are very good. there is a john jones gm city in my town and they have a car lot, auto body shop, repair shop and a parts store all in just 2 buildings
2007-01-16 07:55:09 · answer #5 · answered by cute redhead 6 · 0⤊ 0⤋
they are all bad and try to sell you unneeded items as the mechanic work on a commission,,you are better with a little garage mechanic in your area,,
2007-01-20 02:40:50 · answer #6 · answered by jerry 7 · 0⤊ 0⤋