Am I being unreasonable?

Question

The Dish network guy was supposed to come today between 8am and 12pm...It is 20 after 12, and my husband just called and the guy is lost...

He had a 4 hour window to be on time today...I find it very unprofessional and I will not allow him in today--yes, my loss.

My hubby thinks I am being ridiculous, but I am very busy with 4 kids, 2 of which have no school today and the other 2 in diapers...this has inconvienienced me just waiting for his arrival, and now my day is WAY off-kilter...

Unreasonalbe???

Elizabeth B, you nailed it...I too, think I am going a little overboard here. I also think I have PMS that is contributing to my irritablility. :)

Thanks for putting me back in check, Answerers!!

Answer 1

I think you are being unreasonable. The man did not have just you to get to today. He had lots of other people, and having four children, you should know first hand about things coming up and not going as planned. Yes, he may have had a four hour window, but the poor man was lost. You were at home anyway, taking care of the kids, why not just go ahead and let him come in and get it over with? That would be the logical thing today, that way you do not have to wait another day to be thrown off kilter, yet again.

**Just a note, i have Charter Communications, and they actually called me and asked if i minded if they came early to instal my cable/internet. Maybe you should switch carriers.

Answer 2

If you really wanted to sock it to the man for screwing up your schedule, you would call the company and tell them how displeased you are with their service, and based on your experience, you can not in good conscience purchase a Dish system because of the company's irreverence toward its customers.

If it's ultimately more important that you get the Dish, acknowledge the fact that he called your husband at least to tell you that he was lost, let him in, and put up the dish.

I can see it both ways. Yes, the guy should have been there on time. Yes, people get lost. If it was two or three hours late, I'd say no way in heck, but it was 20 minutes, and the guy might've had another service call that went longer than expected. It's up to you which is more important; telling the company how you feel, or just getting the dish up.

Answer 3

You need to relax. It's like telling your kids in diapers " OK you have to poop between 2 and 4, cause I have laundry at 3. It was only 20 minutes, honestly how can your schedule be "way off" in 20 minutes? By the way I am a daycare provider taking care of 6 kids, 1 in diapers, 2 potty training. At the moment 3 are sleeping and 3 are working on a floor puzzle. Relax.

Answer 4

I hate when they do that. It pisses me off to no end, as though their schedules are so much more important that the customers! But they do it. I think I'd rather force the guy to DO HIS JOB than to get away with not doing it.
(That's so weird- I had some delivery guys scheduled between 10am-2pm and they also "got lost" and were still lost up until 4pm on a Friday evening before a holiday weekend. When they arrived and I said "So you got lost?" The guy says "No, we were really busy"- the dispatcher lied.)
I say, let them install the dang dish and be done with it.

Answer 5

Yes you are being VERY unreasonable. It's not like you are the ONLY person he had to help in that four hour time period. Other people have problems too. Plus, he is lost. There is nothing he can do about that. I know you have a busy schedule, but so does he. Give the guy a break.

Answer 6

Yes. You are being unreasonable. The Dish Network guy is a human being entitled to make mistakes. Getting lost is human. Did you know the guy is working because he needs his job?

How would you feel if you had to attend a very important thing for someone, and you got lost? Would you like to fear losing your job or getting a reprimand?

Please call him and apologize. You seem to be a good person, who made a mistake.

Answer 7

I'd be mad. We were supposed to have dish network installed on Christmas Eve morning, so I waited all day while my husband was at work, and the guy never came. Found out later that he went to the wrong house, so instead of using his cell phone to call us or the office, he just went home!!!!! They're terrible. My brother and his wife also have it. They say it's a chore to get anyone to their house.

Answer 8

That is so irritating! But they are never on time, and some time's I'm late to things. I'd probally let it go, remember he's human too, he's probally someones dad, husband, etc. When I look at it that way and think that someone I know could be in his shoes, I'd want them to be treated politely even if they messed up a little. Breath... and let him in with a smile.

Answer 9

Yes you are being unreasonable. They could have been short a guy and he had to pick up his stops, so that could be the reason why he is late. Stay at home mom? How "busy" could you be, you are at home for goodness sake, let the guy in to do his job. How is it an inconvienence to you that he was 20 minutes late? You are at home!

Answer 10

Twenty minutes late is a whole lot better than what it could have been. He could have not come until five. I would be upset, but I would just shrug it off because it is only twenty minutes. I think you should eat some chocolate and calm down.