Can anybody tell me how to get my PCMCIA laptop 3G card working again, after 6 months of working OK?

Question

When I opened the 'communication centre' software, it produced the 2 following message boxes in succession....

1st.
"Wilog exception error"
' (X) An error occured and the application will be closed'
[OK] CLICKBOX

.....

2nd.
"Microsoft Visual C++ runtime library"
' (!) program C:\blah.. blah..\wilog.exe'
'This application has requested the runtime to terminate it in an unusual way'
'Please contact support team'
[OK] CLICKBOX

.....

The 's and the quotes are to give you an idea of the message box contents.

No, I have not installed anything new on my PC.

Yes I have tried an uninstall, then reinstall of the 3G card software.

I have tried a system restore.

I have also done a virus scan, and a spyware scan, to rule these factors out.

The card has been working for 6 months, flawlessly.

Before it's said, I am using someone else's internet to post this.

Thanks..

Answer 1

Goto run and enter "regedit"

Hkey_current_user/software and then delete the register entrees for the software.
also do the same for.
Hkey_local_machine/software

you should uninstall the utility.
Then restart the machine then the regedit and then reinstall the program with the card installed verses not.
I believe your reg entries are causing the problem.


Jockee