What Is SAP ERP CRM?

Question

What really is SAP, ERP CRM ?
Is it something that i can learn or what. where can i learn SAP and get Certified?

Answer 1

The SAP CRM is an application dedicated to Customer management. the CRM module communicates with the various SAP systems like the Sales module (SD), the human ressource (HR) module and Data Warehouse module (BW).
A good CRM book: The Official Guidebook to SAP CRM
A SAP CRM system is used mainly for the following customer related activities and business process:

Marketing
Sales
Service
Customer Reporting
E-Commerce
Partners management
Field applications
Projects
Industry specific solutions

http://www.sap.com/solutions/business-suite/crm/index.epx

Answer 2

CRM:-Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
ERP:-Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.

Answer 3

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are two sides of the same profitability coin. ERP and CRM are similar in many ways, as they are both used to increase the overall profitability of a business.

These systems overlap in some areas, and can be completely integrated in others. However, as their core functionalities are completely different, it’s best for a business to first look at them as separate, stand-alone systems. When viewed separately, it’s easier to see how ERP and CRM each play a role in improving efficiency and increasing sales.

What is CRM?
Simply put, CRM is a system for recording and storing all information related to customer interactions. CRM systems like Salesforce and Microsoft Dynamics CRM provide a standardized method for collecting and sharing customer data and cataloging customer interactions. Since all of the data is standardized, it’s easily shared throughout the business. CRM can be used by executives to create sales projections, by sales reps to maintain contact with clients, by shipping clerks to verify addresses, and by the billing department to create invoices. The goal of CRM is to provide a comprehensive store of customer data that can be used to increase sales, improve customer retention, and make customer relations more efficient.

What is ERP?
Where CRM is focused on the customer, ERP focuses on the business. ERP is a system for improving the efficiency of business processes. Like CRM, ERP allows for the rapid sharing of standardized information throughout all departments. Executives, managers, and employees all enter information into the ERP system, creating a real-time, enterprise-wide snapshot. Problems in any area will automatically create alerts in other affected areas. This allows departments to begin planning for issues before they become a problem in that department. In short, by allowing the business to focus on the data, instead of the operations, ERP provides a method for streamlining business processes across the board. Popular ERP vendors like Epicor, SAP, and Microsoft either also make CRM software, or their ERP solutions directly integrate with CRM from other vendors.

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Answer 4

it's a very complicated softwhere which Most of succses companies use to run there companies with it, it will provide u the facilty to conect the hall company under one system no matter what kind of company are u operating it is a bit like Oricale and u need to take SAP Accademy so u can be certief or If u want to Install it in u'r company u can get some consultants and they can install it and teach u about it. it is very expensive and Huge and very advanced actully am in the Blue print phase now

Answer 5

each reason LTA is going to grant may be to augment on the line website visitors flow by utilising utilising increasing greater suitable ERP gantry. particularly circumstances i'm relatively annoyed approximately all this. the respond from LTA for highway congestion will continuously be strengthen ERP gantry or strengthen ERP expenditures. Is there any greater suitable effective determination diverse then this? as properly the reality that i'm not a reason stress in spite of if it form of feels to me that LTA might opt to come again out with a bigger effective plan relatively then this. if it is the case all people can only sit down in the place of work by utilising utilising only imposing ERP strengthen whilst this situation upward thrust up returned. by utilising utilising putting greater suitable gantry and strengthen ERP expenditures, is it a answer in the long-term? to augment by utilising utilising encouraging people to take public transport what are the measures complete?Did LTA complete a stable interest in convalescing website visitors flow? All this could be in peoples innovations. Public transport in Singapore is definately greater suitable effective you will come for the period of in everywhere else yet i've got have been given self perception that it may improve greater suitable so as that greater suitable people may be inspire to take public transport. so a techniques I easily have seen progression in the bus transport interest. SMRT has additionally been effective by utilising utilising introducing the lunch time rush of waiting time only 3.5 minutes in certainty. i've got have been given self perception that's what the people in Singapore desires to be sure. New action being taken relatively then save using an identical previous technique by utilising utilising only strengthen the cost, it particularly is ERP.