Technical Advice Call Centres : What's the silliest thing ..?

Question

they have advised you to do. I had a key fall off my laptop and was told to reboot my laptop to see if that fixed the problem

Answer 1

my credit card expired and i wasn't sent a replacement, so i called capital one, and the dozy woman on the phone said 'oh. have you tried turning the card over to see if the other side has expired.'
and to think that she was supposed to have recieved training....

Answer 2

I've had problems getting my PC to boot up. There was a short in the power button and when I called they asked me if my computer was on.

Those kind of questions kinda make you want to yell through the phone "Are you f*cking listening to me or not?"

Answer 3

We were told to download a rebooting programme so we could reboot our laptop. Duh(The laptop was our only computer)

Answer 4

well I work in one listening to the calls that come in and one woman called the bank I worked for and asked for a balance on another of her accounts..... which one says the agent on the phone, oh my Bank of Scotland account..... the bank I work for is not the Bank of Scotland... silly mare.
Some people even ask for numbers of other places, as if we're the yellow pages.....

Answer 5

The people at Linksys kept telling me to look at the lights on my router. I think besides Dell, they have the worst technical support.

Answer 6

my bank,

they asked for my name 3 times.

They asked me to spell it and then they told me that i do not have an

account with them.

I insisted that i do and have done for almost 20 years.

They asked me to spell my name again, i did so.

Ah yes here we go, we have found your account. They told me that I had spelt MY name wrong.

Its my name, i have had it all my life, how could i possibly spell it wrong?

They insisted it was my fault and not theirs.