Wal-mart refused to refund a software program that was damaged. They said it was against Federal law.
2007-01-13 15:40:11 · 7 answers · asked by petstrainer 1 in Politics & Government ➔ Law & Ethics
They are referring to copyright laws.
It is possible for someone to record and copy things such as videos, CD's, and some software. For that reason, Wal-Mart uses a blanket policy for any of these products.
2007-01-13 15:44:22 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I don't think it is, but stores do that as a protection against piracy. For example, if you bought a product just to copy it and then return it and get a refund. Sometimes you can get a refund from the manufacturer.
2007-01-13 15:43:40 · answer #2 · answered by SatanicYoda 3 · 0⤊ 0⤋
You will probably have to deal directly with the software manufacturer. Usually on claims of damage or software not working properly, the manufacturer has to replace the defective merchandise, not the retailer.
2007-01-13 15:44:02 · answer #3 · answered by rockinout 4 · 0⤊ 0⤋
The easiest way to solve your problem is to contact the company that produces the cd and ask for a replacement disk. You'll probably have to send the damaged one back before they send you a new one.
2007-01-13 15:52:10 · answer #4 · answered by boinga28 2 · 0⤊ 0⤋
And they are right. They can take it back for exchange with the receipt and give you another of the same, but once you purchase it....it's all yours. This is standard policy for all retail.
2007-01-13 15:43:52 · answer #5 · answered by chole_24 5 · 0⤊ 0⤋
they don't refund it but will exchange it for the exact same program
2007-01-13 15:44:15 · answer #6 · answered by furmanator1957 4 · 0⤊ 0⤋
They don't have to take it back, but it violates no law if they do.
2007-01-13 15:45:13 · answer #7 · answered by bullwinkle 5 · 0⤊ 0⤋