How come when I scan my computer for viruses, if I have infected files and try to remove them, it won't?

Question

I have McAfee virus scanner.
I'm normally pretty good with computers, I just cant figure out how to get rid of these infected files when the scanner can't.
Any help would be appreciated.

Answer 1

Use a different malware protector - like SUPERantispyware.

Microsoft Windows is riddled with bugs and security flaws - all food for viruses, adware, spyware and such like. You'll need a variety of 3rd party tools to catch them all and keep your computer safe when it is connected to the internet.

Answer 2

Scan again and remove in safe mode.

In general, Windows does not allow the deletion of files when they are in use. However, Safe Mode will only load a minimum amount of drivers and services to run Windows, making removal a better bet. Scan again and attempt to delete while your computer is in safe mode.

To access Safe Mode, reboot then repeatedly press the F8 key at the first screen. When finished removing that pesky pest, reboot again to return to normal mode.

Answer 3

Download "ccleaner" from ccleaner.com. or try "easycleaner". Both are freeware and should take that stuff off for you if McAfee already declared them infected. The other thing you can do is to write down the names of the files, go to the dos prompt and type (for example) : del c:\programfiles\junk\nameoffile.*

When windows can't handle it, often good old dos can.

Finally, if you want, just download another spyware killer/virus cleaner from microsoft or somebody. Some work better than others. Good luck!

Answer 4

when the virus scan software become not able to delete the files which was infected with the vies, due to the importance of this files to the windows, as mostly this files be from the System files, so if it was deleted, it make problem with the windows, i think the better way to quarantine these files rather than deleting them.

Answer 5

Try scanning in soft mode, turn off the system restore if you have XP, if that don't work, try a free antivirus "second opinion" called Bitdefender and run a full scan. Good Luck

Answer 6

The files may be located in a folder protected by Windows, i.e.: windows restore point.
Try turning off system restore, restart on safe mode and then scan your computer for viruses.

Good luck.

Answer 7

I personally prefer ZoneAlarm Security Suite.. costs a little bit more but works great! Has virus protection, virus scanner, spyware scanner, and firewall all in one.. I have a link on my webpage

Answer 8

If you have McAfee you shouldn't have any viruses that McAfee can't take care of. I ran McAfee for over a year and it never saw a virus or trojan or anything it couldn't fix, as in clean or delete or quarantine if necessary.

Answer 9

http://www.tomcoyote.org/hjt/

Read and follow directions.

And then go here.
http://forums.tomcoyote.org/index.php?s=664514aebcfe7d7364eb558474623efd&showforum=27


Read and follow directions. Wait for a respons..and follow more directions.

Its either this..or reformat your harddrive.

THese people will tell you exactly which 3rd party programs you need for your specific problem..and how to correctly use them..in safe mode..and what not.

DO NOT CLEAN OR DELETE ANYTHING WITH HIJACK THIS. ONLY DO WHAT THE WEBSITE SAYS..AND WHAT OTHERS SAY FROM THE FORUMS.

Answer 10

If antivirus and spyware remover software does not work, you can try to restore the computer to an older working configuartion. Detailed instructions are posted at http://fixit.in/systemrestore.html