In a nutshell--
I brought a watch in for a new battery to my local jewelry store. They didn't have to tools to replace the battery there, so they sent it to a watch repair person that they contract with to replace the battery.
My watch worked fine before the battery ran out, but when I picked it up at the jewelry store after the repairman changed the battery, it was completely messed up. So I brought it back and they sent it back to him, and he returned it saying it was unrepairable and there was nothing he could do.
I at least wanted to call him and ask what exactly the problem was. Seems to me that it got messed up when he put the new battery in.
However, the jewelry store outright refused to give me his name or any info. I find that odd that they wouldn't give me his name. I'm not looking to take him to small claims or anything--just want an explanation.
Question: Can the jewelry store withhold the name of their contractor who serviced my watch?
2007-01-13 05:32:33 · 5 answers · asked by badsinger 2 in Politics & Government ➔ Law & Ethics
your beef is with the store, their beef is with the repairman.
simply, you had a contract with the store, they had a contract with the repairman. you have nothing with the repairman.
they do not have to disclose resources to you (vendors, repairman, etc)
2007-01-13 05:40:09 · answer #1 · answered by bl 4 · 0⤊ 0⤋
It doesn't matter. You paid the store, not the repairman. The jewelry store is now responsible for the damage. Since they were acting as the go-between and they contracted the job out, they have the responsibility to return the watch to its original condition or work out a reasonable replacement.
Contact your state's attorney general and ask how you should proceed. Most likely they will tell you to try to work it out with them first, then take them to small claims court. If they don't budge on speaking, it's probably not worth taking them to court since it usually costs about $40-60 to file a claim.
What you can do as an alternative, though, is try to find out if a local TV station has a consumer protection segment that they air. They'll usually run some kind of a story that will start giving bad press to the shop, generally causing them to cave in and make good on their mistakes.
Good luck!
2007-01-13 05:41:06 · answer #2 · answered by Jerry Hayes 4 · 0⤊ 0⤋
Sure they can!
Your claim is with the jewelry store that messed up your watch. The fact that they sent it to a third party isn't a factor.
If you sue the jeweler and prevail (and you very probably will) it will be up to the jeweler to recover from his contractor.
2007-01-13 05:41:39 · answer #3 · answered by Bostonian In MO 7 · 1⤊ 0⤋
Unless you sue them and "John Doe" and use discovery to get the repairman's name and address, they don't have to give it to you. They should have offered to replace the watch, since it is their responsibility to have competent persons do the work.
2007-01-13 05:46:31 · answer #4 · answered by thylawyer 7 · 1⤊ 0⤋
you should take the jewelry store to small claims court..ill bet they give you a new watch before that happens...then take it somewhere else to be serviced...sounds to me like if they wont tell you its because they have had problems before...
2007-01-13 05:36:05 · answer #5 · answered by badjanssen 5 · 0⤊ 1⤋