why can''t I get a straight answer from G.E. about why my new peculator doesn't work?

Question

It's only a month old and already it is only making hot water and instead of coffee when everything is in place, yes even the grounds are in.

Answer 1

Its purely mechanical. The only reason it wouldn't work is if the water were not coming to a good boil or if the metal tube running down the center is clogged, and not allowing the boiling water to spray up onto the coffee grounds.

You're going to have much better luck compaining to the store you got it from anyway. The manufacturer will only replace it if it is defective due to their own bungling of the manufacturing process. If you have the receipt you can usually get stores to fight the warranty battle for you.