every time i try print a document it tells me the cartridge is missing i only bought the cartridge a coupla weeks ago and is properly inserted is this trying to tell me the cartridge is now empty? or do i need to exchange for a new printer at the shop i bought it from? please advise
No stupid answers please
2007-01-13 00:06:06 · 3 answers · asked by liam.cornes 1 in Computers & Internet ➔ Hardware ➔ Printers
It worked last night so there shouldn't be anything wrong --- comes up "unsupported cartridge" or " Cartridge is missing"
2007-01-13 00:22:59 · update #1
the power button keeps flashing also what is this trying to tell me?
2007-01-13 05:07:42 · update #2
Faulty cartridge......
2007-01-13 00:10:12 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I have the same printer though I have never had this problem... or any problem with it really. Try removing and replacing the cartridge, see what happens. If that doesn't work, I have no idea if you can return the cartridge or not.
I suppose it's possible that if you bought a non-lexmark compatible cartridge, it may not like that or if you used some kind of refill kit that could also cause issues. If not then you have two options, see if you can return the cartridge... or if you can return/exchange the printer.
But if none of that is an option, call Lexmark support, provided it us under warranty they may well end up sending you a new comparable model. I had that happen once with HP... they just sent me a new one, hardly any questions asked.
Usually that means paper jam, actually it means paper jam on any printer that doesn't have a "feed" button. If it's not a paper jam and there are no other physical problems with the printer, I'd say that it's just either a faulty printer or faulty cartridge (likely if it's not a lexmark cartridge but I can't be sure about that). I go back to what I said, ask lexmark support and if they don't help you see about returning the printer or goading them into sending you a new one.
2007-01-13 00:46:16 · answer #2 · answered by conradj213 7 · 0⤊ 0⤋
take it back for exchange or refund - it's broke
2007-01-19 00:47:33 · answer #3 · answered by beaver_la_diva 3 · 0⤊ 0⤋